Job Summary: The professional will provide technical support, resolving hardware and software issues, guiding users, and assisting with system maintenance and installation. Key Highlights: 1. On-site and remote technical support. 2. Preventive and corrective maintenance of equipment. 3. Configuration of corporate systems and software. With over 15 years in the market, **Eckermann & Santos** – Law Firm was formed through the integration of highly qualified professionals in their respective fields, consistently maintaining its core values of quality and passion for the legal profession. We are a tailor-made law firm. We do not offer “off-the-shelf” solutions. We study, analyze, deeply investigate, and understand each client’s culture and history to ensure that our services and client support are precisely calibrated to meet individual needs. We strive to make the legal experience of those served by E&S memorable, accurate, swift, robust, intelligent, and effective. On our innovation journey—delivering customized services and high-quality client support—the E&S premise of differentiated, personalized vision has enabled us to forge new paths, expanding our client portfolio from regional to national scope. We are recognized as a client-focused firm—not a case-focused one. We operate across diverse practice areas, pursuing optimal experiences, intelligent and ethical solutions, underpinned by technical excellence, collaboration, innovation, and transparency. **Responsibilities and Duties** * Respond to on-site or remote support requests. * Resolve basic hardware and software issues. * Guide users on proper usage of systems, email, printers, networks, etc. * Log and track requests using a ticketing system. * Perform preventive and corrective maintenance on laptops, desktops, and peripherals. * Install and configure new equipment. * Replace components when necessary (HDD/SSD, memory, power supplies, keyboards, webcams, etc.). * Install corporate software and operating systems. * Configure communication software (Teams, Outlook, VPN, etc.). * Update drivers and applications. * Configure access permissions according to company policy. * Register equipment in the asset inventory. * Manage loan and return processes for laptops, peripherals, and mobile phones. * Update asset identification labels. * Advise users on security best practices (passwords, phishing, backups). * Assist in implementing security policies (USB blocking, updates, etc.). * Report incidents to the responsible team. * Support implementation of new systems. * Conduct basic functionality tests. * Provide support during migrations, upgrades, or audits. **Requirements and Qualifications** * Completed high school education (minimum requirement). * Currently pursuing higher education or technical training in IT. * Technical certification in Informatics, Networking, or related fields (preferred). * Additional certifications in IT-related areas (hardware, networking, technical support, Office 365, Windows, etc.). **Additional Information** * Employment type: MEI (Individual Microentrepreneur) * Work location: São Paulo * Work modality: On-site.