IT Assistant

Description

Job Summary: Technical support professional to ensure business continuity and efficiency of technological resources through agile and human-centered assistance. Key Highlights: 1. On-site and remote technical support (hardware, software, networks) 2. Preventive/corrective maintenance and IT asset management 3. Information security support and system administration **Job Mission:** Ensure business continuity and technological resource efficiency by providing agile and human-centered technical support to users, guaranteeing preventive and corrective equipment maintenance, strict IT asset control, and stability of infrastructure and corporate environments. **Responsibilities:** Provide on-site and remote technical support to users (hardware, software, printers, networks, and corporate systems). Log, track, and update technical tickets, ensuring clear communication and request control. Install, configure, and perform preventive/corrective maintenance on computers, laptops, and peripherals. Handle equipment onboarding, delivery, and return for employees. Manage IT asset inventory (recording hardware movements and license allocations). Support basic user and access administration in corporate systems and the Microsoft 365 ecosystem. Assist in basic network, server, and connectivity monitoring, reporting anomalies. Support implementation of information security best practices and create technical procedure documentation/manuals. Assist in managing technology vendors and partners. **Requirements:** Currently enrolled in or graduated from a bachelor’s program in IT, Information Systems, Systems Analysis and Development, or related fields. Prior experience in end-user technical support and ticket-based service systems. Solid knowledge of Windows operating systems and Microsoft 365. Basic knowledge of computer networking and IT infrastructure. Practical experience assembling, installing, and configuring equipment and software. Strong interpersonal communication skills and ease in serving internal users. **Preferred Qualifications:** Knowledge of Microsoft Entra ID (Azure AD) and Intune. Experience with remote access tools. Experience in corporate environments with multiple units/stores. Basic knowledge of Information Security. **Job Details:** **Compensation:** R$ 2.500,00 + 12% Attendance Bonus. **Work Schedule:** 6-day rotation | 12:40 PM to 9:00 PM. **Work Location:** Administrative Office in Bela Vista District – Goiânia/GO (with occasional assignments across stores as needed). **Benefits:** Meal Allowance: R$ 21.00/day (Flexible Card). Transportation Voucher. Health and Dental Plans (optional, with co-payment). TotalPass (gym and wellness plan). Salary Advance Option. Exclusive employee discount on company products.