IT SUPPORT ASSISTANT - ITAITINGA/CE

Description

Job Summary: Technical support professional providing user support, hardware/software maintenance, operating systems and network maintenance, with a focus on information security. Key Highlights: 1. User technical support and assistance for hardware and software 2. Computer, network, and corporate email configuration and maintenance 3. Information security management and backups **Work Schedule** Monday to Thursday: 7:00 AM to 5:00 PM; Friday: 7:00 AM to 4:00 PM. **About the Position:** **Responsibilities:** * User support (Helpdesk / Service Desk), including incident logging and tracking; * Technical support for hardware and software issues; * Installation, configuration, and maintenance of computers and peripherals; * Support for operating systems (Windows/Linux) and corporate applications; * Assistance in basic network and internet configuration and maintenance; * Management of corporate e\-mails and IT asset control; * Antivirus monitoring and information security routines; * Backup execution and data restoration support. **Requirements and Qualifications:** * Technical or higher education (in progress or completed) in IT, Computer Networks, Information Systems, or related fields; * Prior experience in user technical support; * Knowledge of hardware and peripheral maintenance; * Ability to diagnose and resolve technical issues; * Strong communication and user support skills; * Organization and incident/priority management skills. Compensation: R$2\.200,00 per month Benefits: * Fuel allowance * Profit-sharing program * Life insurance * Meal voucher * Transportation voucher Work Location: On-site