**POSITION: IT SUPPORT AND PROCESS ASSISTANT** We are seeking a committed, analytical professional with strong problem-solving skills to join our Technology team. The candidate will be responsible for ensuring environment stability, supporting internal users, and contributing to the evolution of IT processes and infrastructure. **MAIN RESPONSIBILITIES:** * Respond to and provide support for internal user tickets; * Identify IT environment needs and propose improvements; * Create, update, and organize technical procedures and knowledge base articles; * Install, configure, and provide support for Information Security solutions (antivirus, backup, firewall, etc.); * Perform maintenance, configuration, and support for computers, networks, and other IT equipment; * Manage and maintain an up-to-date equipment inventory; * Develop technical documentation and operational procedures; * Collaborate with internal departments for problem analysis and resolution; * Perform additional duties related to the position. **REQUIREMENTS:** * Experience in IT Infrastructure; * Knowledge of Windows servers; * Active Directory (user and permission creation and management); * DNS, DHCP, File Server, Backup solutions, and WSUS; * Knowledge of firewalls; * Knowledge of hardware, equipment assembly, and maintenance; * Organizational skills, strong communication ability, and problem-solving capability. **PREFERRED QUALIFICATIONS:** * Experience in technical documentation; * Experience in a corporate environment. Employment type: Full-time, permanent CLT contract. Compensation: Starting at R$3,000.00 per month. Benefits: * Medical assistance * Childcare allowance * Meal voucher * Food allowance * Transportation allowance