Customer Support Assistant

Description

Job Summary: This professional will ensure the organization and smooth delivery of student support, providing operational assistance and clear, efficient communication throughout the mentoring process. Key Highlights: 1. Customer support and student relationship management via WhatsApp 2. Operational organization and demand tracking 3. Internal support and coordination with teams Job Objectives Ensure organized and seamless support for consulting students, delivering operational assistance and clear, empathetic, and efficient communication throughout the mentoring process. Main Responsibilities Student Support and Relationship Management: * Respond to messages via WhatsApp * Organize incoming requests * Track pending inquiries * Escalate questions to the technical team when necessary * Maintain the brand's communication standards Operational Organization: * Update student statuses * Monitor training deliverables * Record information in internal systems * Support service flow control * Organize demand checklists Internal Support: * Liaise with the technical team * Liaise with the social media team * Liaise with the administrative team * Flag inconsistencies or delays in the workflow Employment Type: Full-time, CLT permanent contract Compensation: Starting at R$1.800,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site