Secretary and Student Support Assistant

Description

Job Summary: We are seeking a proactive professional to handle student support, administrative routines, and financial assistance, with a strong focus on excellence and student experience. Key Highlights: 1. Focus on student support and administrative routines 2. Opportunity to contribute to continuous process improvement 3. A growing environment focused on professional development **About Faculdade Vanguarda** **Faculdade Vanguarda** is a higher education institution committed to academic excellence, innovation, and employability. Our educational model emphasizes the holistic development of students, offering on-campus programs in modern infrastructure to deliver a distinctive learning experience. We are currently expanding and seeking results-oriented professionals who wish to grow with us and contribute to transforming lives through education. **Responsibilities and Duties** * **Student Support:** Provide in-person, telephone, and digital channel (WhatsApp) assistance, ensuring responsiveness, courtesy, and resolution. * **Administrative Routines:** Carry out academic secretariat tasks, organize documents, and update internal systems and control spreadsheets. * **Financial Support:** Issue invoices, verify payments, perform basic delinquency negotiations, and assist in managing overdue accounts. * **Academic Processes:** Support enrollment, re-enrollment, and various requests, directing inquiries to the responsible departments. * **Continuous Improvement:** Contribute to optimizing support processes and deadline management. **Requirements and Qualifications** * **Education:** Completed high school (currently pursuing higher education is considered an advantage). * **Experience:** Prior experience in administrative routines, customer service, and financial activities (accounts receivable, collections, or billing). * **Technical Skills:** Proficiency in Microsoft Office (especially Excel), email tools, and ease of use with management systems. * **Communication:** Excellent writing and verbal fluency. **Behavioral Competencies** * Organization, attention to detail, and sense of responsibility. * Proactive, collaborative profile with a focus on student experience (empathy). * Ability to manage multiple tasks and maintain ethical professionalism. **Benefits** * Transportation Allowance (VT). * Meal Allowance (VR). * Food Allowance (VA). Compensation: starting at R$1\.900,00 per month Benefits: * Company-provided mobile phone * Food Allowance * Meal Allowance * Transportation Allowance Work Location: On-site