**Location:** Guarulhos, São Paulo, Brazil **Job ID:** R0115676 **Date Posted:** 2026\-01\-06 **Company Name:** HITACHI ENERGY BRASIL LTDA. **Profession (Job Category):** Quality Management **Job Schedule:** Full time **Remote:** No **Job Description:** **The opportunity:** Contribute to increasing operational efficiency, quality, and productivity across the entire production chain by participating in maintaining the Quality Management System and its certifications, aiming to improve customer satisfaction and increase profitability in a safe working environment aligned with defined policies, procedures, and strategies. **How you will make an impact:** * Support operations on technical matters related to the Quality Management System. * Recommend processes, methods, and work routines that ensure higher and more efficient productivity combined with cost minimization; conduct business process assessments and provide support to company departments. * Support involved departments in improving manufacturing/production processes as well as administrative processes within the business area. * Carry out process mapping of lower complexity in business areas to establish standardized processes and capture improvement opportunities; * Assist in implementing quality methodologies (Lean 6 Sigma, 5S, Kaizen, PDCA, among others). * Assist business areas in developing and reviewing, disseminating, and training on standards, procedures, and work instructions; * Support maintenance of operational processes in compliance with quality standards, policies, and guidelines. * Participate in root cause investigations and development of action plans to address Non-Conformities identified during production process inspections, interacting with responsible departments to implement solutions. * Support activities related to Quality certifications. * Support planning and monitoring of internal Quality Management System audits and process audits, analyzing non-conformities, supporting business areas in using quality tools for root cause investigation and implementation of improvement and corrective actions. * Support planning and monitoring of external certification and/or customer audits, acting as a facilitator to meet auditors’ needs and assisting the audited area in demonstrating compliance with regulatory requirements. * Support business areas in analyses aimed at identifying low-complexity operational excellence and continuous improvement projects. Participate in root cause analyses, development of action plans to solve problems and improve processes. * Prepare and deliver training related to quality procedures to develop the organization’s capability for continuous improvement. * Monitor handling of customer complaints, interacting with involved departments to ensure appropriate resolution. * Support business areas in customer satisfaction surveys and proper use of specific tools for conducting such surveys, as well as in organizational processes established for managing customer feedback. * Support business areas in controlling measuring equipment (metrology system), verifying equipment calibration expiry dates, acting as a facilitator to ensure equipment is sent for calibration, delivering user training on proper handling of measuring equipment, and preparing reports on calibration process status when required. * Responsible for ensuring compliance with applicable internal and external standards, procedures, and guidelines. **Requirements:** * Completed High School education. * Knowledge of certifications or audits, continuous improvement processes, reading and interpretation of technical and mechanical drawings, metrology. * Problem Solving – 8D / 4Q or other methodology. * Knowledge of: SAP – QM module. Knowledge of Quality Tools: 5S, PDCA, Lean 6Sigma, Kaizen, root cause analysis tools. * Proficiency in Microsoft Office Suite. **Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a** **general inquiry form** **on our website. 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