Job Summary: Professional responsible for customer support, proactively logging and escalating issues, and providing technical support and incident tracking. Key Highlights: 1. Proactive customer support for problem resolution. 2. Technical support for equipment and incident tracking. 3. Coordination with suppliers and field technician supervision. Customer support, proactively logging issues such as failures and slowdowns, providing initial assistance, and escalating when necessary to resolve the issue. * Phone support; * Omnichannel support via Omnihit; * Creating HIT incidents; * Incident tracking; * Creating supplier incidents; * Requesting and tracking customer access permissions; * Troubleshooting equipment including MK, AP, Elsys, and modems; * Supervising field technicians for simpler tasks (repairs).
João Silva
Indeed · HR
João Silva
Indeed · HR
