Job Summary: Responsible for regularizing cardholders' accounts through monetary and registration adjustments, with emphasis on analytical thinking and proactivity. Key Highlights: 1. Working on the Operational Support team at the largest processor in Latin America 2. Focus on analytical, proactive, and meticulous profile 3. Opportunity to make a difference at a major company We are seeking an analytical and proactive individual eager to make an impact at the largest independent processor in Latin America, working within our Operational Support team. **Responsibilities and Duties** The professional will be responsible for regularizing cardholders' accounts through monetary and registration adjustments: payments, interest, late fees, IOF (Tax on Financial Operations), foreign exchange variation, annual fee, invoice recalculation, automatic debit, cancellation, issuance, campaigns, installment plans, insurance, profile inquiries and searches. **Requirements and Qualifications** * Completed or ongoing Bachelor's degree in Business Administration, Engineering, Economics, Accounting, Mathematics, or related fields; * Proficiency in Microsoft Office suite; * Ability to work effectively in a team; * Analytical and meticulous profile for executing processes. **Additional Information** This is a fully on-site position in Barueri\-SP. **What CSU DX Does** Every company wants to deliver an outstanding customer experience. To achieve this, it’s essential to leverage technology to make operations efficient and personalized. CSU DX specializes in enhancing Customer Experience (CX) across all stages—whether for businesses (B2B) or end consumers (B2C). We support interactions from the first contact across any channel, delivering personalized, high-quality service. Our secure systems reduce costs and enable more accurate business decisions. **EXPLORE OUR OPPORTUNITIES** **Who Are Our Clients?** CSU DX serves a broad range of industry verticals, delivering customized and efficient solutions across multiple areas: * **Customer Service Centers (SAC):** We develop systems and strategies to optimize customer service, enabling fast, effective, and personalized support—including intelligent chatbots, integrated data for rapid issue resolution, and feedback analysis for continuous improvement. * **Inbound Services:** For companies handling high volumes of incoming calls, we offer solutions ensuring quality service and reduced customer wait times. * **Backoffice:** Process automation and implementation of efficient backoffice systems are fundamental to improving productivity and operational quality. We develop solutions to accelerate administrative tasks and ensure secure data integration. * **Sales:** In the sales segment, we provide tools and strategies to boost both online and offline sales—integrating e\-commerce platforms, developing sales applications, and implementing lead management and CRM systems. * **Social Media:** Digital presence is essential today. We help companies manage their social media effectively—engaging with customers, providing online support, and monitoring brand reputation across social networks. * **Fraud Prevention:** This area focuses on identifying and mitigating risks associated with fraudulent activities that may affect customer experience. It involves using advanced technologies and analytics to detect suspicious patterns, thereby protecting both the company and its customers against financial or identity fraud. * **Analytics and Exchange:** Here, professionals analyze detailed data on customer behavior and interactions. Such analysis delivers valuable insights to improve customer experience, optimize processes, and personalize services according to individual preferences and needs. * **Curation:** The curation team is responsible for selecting, organizing, and presenting relevant, high-quality content, products, or services to customers. This ensures a consistent and enjoyable experience, helping customers easily find what they want and need. **Our Purpose** At CSU DX, we don’t just offer career opportunities—we cultivate a culture of appreciation and recognition. We believe that, together, we can achieve great accomplishments and grow both professionally and as a company. CSU DX’s success is directly tied to the growth and development of our employees. Therefore, we invest in training programs, specialized courses, and mentoring to help our employees reach their full potential.