**About Us – Revise Group** Revise Group has been operating in the Brazilian automotive sector for over 29 years, standing out for its certified quality and pioneering spirit. As a 100% Brazilian company, it owns 3 brands: Brazzo, Mobato, and Varimax, with 8 strategically located distribution centers across the country and an extensive portfolio comprising thousands of high-quality items aimed at customer satisfaction, backed by ISO 9001:2015 certification. **Key Responsibilities:** * Provide customer service via telephone, email, and WhatsApp * Offer support and clarify doubts regarding processes or orders * Record interactions in internal systems and CRM, keeping information up to date * Monitor open requests and ensure timely responses (SLA) * Open, monitor, and close service tickets * Route requests to responsible departments when necessary * Assist in resolving issues courteously and efficiently * Support simple administrative tasks, such as completing reports, spreadsheets, and internal controls **What We Expect From You:** * Experience in administrative routines within the commercial area * Experience in customer service (telephone, email, chat, WhatsApp) * Knowledge of ERP and CRM systems.