Customer Service Assistant - Receptionist

Description

Job Summary: Philozon is seeking a Customer Service Assistant - Receptionist to serve as the initial point of contact, delivering both in-person and remote customer service and administrative support within a regulated, high-excellence environment. Key Highlights: 1. Operation in a regulated and process-driven environment 2. Focus on quality, organization, and excellence in customer service 3. Cross-departmental collaboration and customer experience **Position:** Customer Service Assistant – In-Person Reception \| Balneário Camboriú/SC Philozon is seeking a Customer Service Assistant – Receptionist to act as the company’s initial point of contact, providing in-person and remote customer service, logging customer requests, and supporting reception-related administrative routines within a regulated environment focused on quality, organization, and service excellence. ✨ About Philozon We are a national reference in the development of medical ozone generators, operating in a technical, regulated, and process-driven environment. We value responsibility, organization, cross-departmental collaboration, and excellence in customer experience. Main Responsibilities Greet clients, partners, suppliers, prescribers, and visitors in person or by phone with professionalism, courtesy, and institutional alignment. Respond to client inquiries via phone, e-mail, or corporate systems, providing initial guidance and routing requests to the appropriate departments. Log complaints, requests, feedback, and service-related information into systems and spreadsheets, ensuring traceability and standardization per the Quality Management System. Facilitate communication between clients and internal teams, tracking request progress and supporting follow-up responses. Immediately escalate any sensitive, critical, or non-standard cases to the Customer Service Supervisor. Perform routine reception operations, including facility opening and closing, visual access control, and physical space organization. Maintain the organization, upkeep, and presentation of the reception area and showroom, safeguarding materials, displays, and institutional image. Manage operational inventory at reception, performing stock counts and flagging replenishment needs. Perform operational data entry and recordkeeping in internal systems such as CRM, administrative controls, and tracking spreadsheets. Receive, forward, and assist with dispatching documents, correspondence, materials, and orders. Support scheduling of meeting rooms, meetings, and visits, as well as organizing internal events or training sessions when required. Operate in compliance with the company’s Quality Policy, safeguarding assets, confidentiality of information, and adherence to corporate best practices. Requirements Essential Completed high school education. Clear and empathetic communication skills. Organization and attention to detail. Digital literacy for using corporate systems, platforms, and tools. Ability to manage multiple tasks and follow defined processes. Desirable Prior experience in customer service, reception, or administrative roles. **Knowledge of customer service systems, CRM, or ERP (e.g.:** ZOHO, SIA). Familiarity with regulated environments (quality, healthcare, GMP, ISO). Expected Behavioral Profile **We seek someone who demonstrates:** Teamwork and collaboration Organization, results orientation, and delivery focus Clear and empathetic communication Responsibility, ethics, and commitment Active listening and openness to feedback Constructive ability to handle pressure Professional demeanor, empathy, and critical thinking in customer interactions Benefits **Caju Benefits:** Mobility \+ Meal Allowance **Medical and Dental Assistance:** 50% coverage under Unimed Litoral and 100% coverage under Uniodonto (after 90 days) Pharmacy Benefit Plan (after 90 days); Birthday Day Off (after 90 days) ️ 50% discount on Ozoncare dermocosmetics ️ Life Insurance Annual Performance Bonus Education Incentive Program Fee-Free Payroll-Deducted Loan **Weekly Fruit Day; Full Infrastructure:** lockers, changing rooms, cafeteria, and equipped kitchen **Parking:** cars, motorcycles, and bicycles ✨ If you identify with this challenge and wish to work in a regulated, collaborative, and excellence-oriented environment, apply now and join \#TeamPhilozon .