Job Summary: Join a young and dynamic company that values collaboration and creativity to exceed customer expectations with innovative solutions. Key Highlights: 1. Level 1 customer service and support with a focus on quality 2. A dynamic, collaborative, and innovative work environment 3. Values diversity and offers comprehensive engagement solutions If you identify with a young, dynamic, and agile company where curiosity and a passion for innovation are core principles—and whose mission is to deliver with a focus on quality and exceeding customer expectations—your place is at Vertem! Here, we value collaboration and creativity, constantly seeking innovative solutions to market challenges. Our team consists of passionate and committed professionals who work in an inspiring and stimulating environment. At Vertem, we believe in the power of technology to transform businesses and continuously evolve to provide our customers with the best possible solutions. Join this incredible team and make a difference with us!!! **Responsibilities and Duties** * Provide Level 1 support using the Zendesk platform * Support customer WhatsApp groups * Responsible for campaign onboarding * Responsible for creating and managing micro-stores * Campaign registration * Monitor IT tickets * Responsible for training customers on Zendesk and Admin tools **Requirements and Qualifications** * Preferably experienced in operational roles. * Organized, flexible, able to multitask, possess a sense of urgency, and capable of working effectively in teams * Proficiency in Excel is mandatory * Strong communication skills across multiple departments **Additional Information** **To balance work and personal life:** Flex Office – 2 days remote work and 3 days onsite. Birthday Day Off – Celebrate your special day your way \+ Points in our Marketplace! **To support your health and well-being:** Sul América Life Insurance. Psychological counseling – Access to a platform with licensed psychologists. On-site massage – A relaxing moment during your workday. Decompression room – To recharge your energy. Fresh fruit in the office – For a healthy snack during working hours. **To simplify your daily routine:** Meal or Food Allowance. Transportation Allowance. **To support your professional growth:** QultureRocks – Performance and development management platform. An inspiring and disruptive culture – A dynamic, collaborative, and innovative environment. **To celebrate achievements and special moments:** Internal events and engagement initiatives – Team celebrations and relaxed moments together. Exclusive benefits for commemorative dates – Because every special moment deserves celebration! We are market leaders in engagement. We believe in the transformative power of “engagement” to build authentic, positive connections between brands and people. To achieve this, we have complete mastery of the subject. We bring together everything related to loyalty, incentives, and benefits to offer comprehensive solutions for our clients—developing applications, technologies, and strategies that define new market paradigms. **More diversity, more possibilities** Diversity is essential to our company. It brings pluralism of perspectives and helps multiply the paths we can take in our business. We encourage and value, for all positions, differences in race, color, religion, gender and gender identity, nationality, disability, sexual orientation, ancestry, or age.