TECHNICAL SUPPORT ASSISTANT

Description

Job Summary: We are seeking a proactive and committed professional to provide first-level technical support, deliver customer service, and monitor service requests. Key Highlights: 1. First-level technical support 2. Customer service focus (remote and telephone) 3. Opportunity to work collaboratively with proactivity **Requirements:** ✔ Completed or ongoing Technical Course in Electronics or Information Technology (a plus), ✔ Technical support experience (experience with printers and multifunction devices is a plus), ✔ Teamwork skills, ✔ Proactivity and commitment, ✔ Strong communication and interpersonal skills, ✔ Must reside in Atibaia – SP. **Main Responsibilities:** ▪ Customer service (remote and telephone) ▪ Triage and first-level technical support ▪ Monitoring of parts shipments and technical service requests ▪ Preparation of daily reports. Employment Type: Full-time CLT Salary: R$1\.621,00 \- R$1\.743,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site