Job Summary: Manages and monitors workplace technologies, including end-user device management, virtual desktops, and collaboration tools. Key Highlights: 1. Third-level support for complex incidents 2. Drives continual service improvement plans 3. Actively involved in infrastructure migrations and upgrades Araraquara Apprentice Complete management and monitoring of workplace technologies, including end users device management, virtual desktops and collaboration/productivity tools (e.g. Microsoft 365). 3rd level support, investigating, diagnosing and fixing complex incidents. Drive Continual service improvement plans, execute complex changes, recommend best practices to clients. Actively involved in migrations or infra upgrades, review and contribute in high level design documents, evaluating new products and recommending infrastructure solutions. Resolve Incidents, Problem and execute Standard Change request. Perform Patching and Increase compliance and Daily Health checks Resolve client connectivity issues Ref. code 403436-pt_BR Posted on 16 Feb 2026 Experience level Experienced Professionals Contract type Permanent Location Araraquara Business unit ABL AMERICAS Brand Capgemini Professional communities Cloud Infrastructure Management