We are over 40,000 people focused on safety, integrity, collaboration, and simplification—the pillars supporting our culture. We generate value for our shareholders, customers, partners, and employees through an integrated business ecosystem that begins with sugarcane cultivation and extends to the production and commercialization of ethanol, sugar, and bioenergy. We also operate—under license from the Shell brand—in fuel, lubricants, and other specialty products distribution across Brazil, as well as refining operations in Argentina and fuel derivatives and lubricants distribution in Argentina and Paraguay. Do you identify with this? Want to join our company? Join Raízen! We are seeking a Junior Digital Support Analyst to provide Level 2 support within our Shell Box support team. Shift: 6 days on / 1 day off | 3:00 PM to 11:20 PM Work Modality: Remote work Responsibilities and Duties WHAT YOUR DAY-TO-DAY WILL LOOK LIKE: Provide Level 2 technical support for the digital product Shell Box; Monitor system health and critical services using tools such as AWS CloudWatch and New Relic; Run queries on MySQL and Athena databases to diagnose and resolve issues; Identify and resolve technical incidents, ensuring application stability and performance; Actively participate in analyzing and resolving critical production issues; Document solutions and operational procedures for the team. Requirements and Qualifications WHAT YOU NEED TO HAVE: Required: Basic experience with relational databases (preferably MySQL); Knowledge of monitoring tools such as AWS CloudWatch and New Relic; Familiarity with queries in MySQL, AWS Athena, and DynamoDB; Basic knowledge of scripting and process automation; Ability to analyze logs and monitor systems. Desirable: Prior experience with digital products and production environment support; Understanding of cloud infrastructure (preferably AWS); Knowledge of ITIL or incident management practices; Basic programming language skills, e.g., Python or Node.js. Additional Information SELECTION PROCESS STAGES: Our process includes three main stages (additional ones may apply, and you’ll be informed if you advance): Application – completion of this form and any additional data, if required. HR Interview – an informal conversation to get to know each other. Leadership Interview – a more technical discussion about daily responsibilities and challenges. All communication will be via email and phone—please ensure your contact details are up to date. We operate in ethanol and sugar production and in fuel, products, and services distribution under the licensed Shell brand by Raízen in Brazil, Argentina, and Paraguay. We rank among Brazil’s largest private corporate groups, and our team is our greatest differentiator: over 40,000 employees and 15,000 business partners spread across the country. Want to join our company? Then, join Raízen!