Processing Agent

Description

Job Summary: We are seeking a Processing Agent (customer service + technical) to work remotely in the Visa and Education department. The ideal candidate is organized, detail-oriented, and enjoys handling processes and challenges. Key Highlights: 1. Customer service in visa and immigration processes 2. Technical and administrative support for managers 3. Document analysis and form completion **About Immi** Founded in 2012, Immi is a pioneer in providing visa and immigration consulting services in Canada, recognized for its close client relationships and effective communication. We respect your goals and recommend the best steps to maximize success in each process. **Job Description** We are seeking a **Processing Agent (customer service\+technical)** to work remotely in the Visa and Education department. A professional who is organized, detail-oriented, and enjoys handling processes and challenges. **Main Responsibilities:** * Initiate customer service by sending initial guidance required to begin the process and subsequently outlining application steps; * Provide customer support via e\-mail and telephone, clarifying questions based on official information, receiving necessary documents, and following up on deadlines to expedite the process; * Conduct preliminary document review and advise customers on required adjustments; * Update the CRM (HubSpot) and Drive (Central File), managing client folders; * Support managers in defining the optimal application strategy for each client’s case; * Prepare application materials, such as checklists, questionnaires, homework assignments, etc.; * Complete immigration system forms according to the applicable program; * Perform administrative support tasks for the process manager; * Record, control, monitor, and implement corrective and preventive actions related to process/department KPIs; * Participate in company-organized and promoted alignment meetings and training sessions; **Requirements:** * Completed undergraduate degree (Tourism, Business Administration, International Relations, or related fields); * Experience in visas and immigration; * Experience in customer relationship management; * Proven proficiency with Microsoft Office suite; * Clear and concise communication skills (verbal and written); * Familiarity with Google Workspace (Docs, Sheets, Slides); * Experience with CRM systems; * Document analysis experience is a plus; * Intermediate English proficiency; * Personal computer and suitable home office environment; * Availability Monday through Friday (44 hours per week); **Desired Skills:** * Organized and detail-oriented; * Proactive and capable of working independently; * Strong interpersonal skills and ability to collaborate effectively in teams; * Self-confidence; * Flexibility to manage and resolve unexpected situations; * Sense of priority, as urgent tasks may arise; * Sales orientation; **More About This Position** Employment Type: CLT Workload: Full-time position, up to 44 hours per week, Monday to Friday. Salary: R$ 2\.600,00 Benefits: * Meal or food allowance ($28\.99 per working day of the month); * Health insurance plan, available after probation period; Good luck! Job Type: Full-time/CLT Compensation: R$2\.600,00 per month Selection Question(s): * Do you have a computer and an appropriate space to work remotely? * What is your level of English proficiency? Basic, intermediate, or advanced? * Do you have PROVEN experience with immigration services? Education: * Completed undergraduate degree (Mandatory) Experience: * Customer service (Mandatory) Work Location: Remote