ADMINISTRATIVE ASSISTANT

Description

Job Summary: Commercial support professional for the team, responsible for managing internal tickets, providing customer service, and supporting financial and return processes. Key Highlights: 1. Commercial support to the team 2. Management of internal tickets and customer service 3. Support for financial and return processes Dimensional is a company within the Sonepar Group. Our DNA is unique—a balance between local initiatives and global operations permeates our business and is the key to our growth. We continuously invest to become much more than just electrical materials distributors. We aim to be the market reference. Every day, everywhere, our employees’ engagement ensures our success. We believe that a company’s best results stem from highly qualified people, engaged in their personal and professional development, and aligned with a greater purpose. Take advantage of our internal opportunities to develop your career. Speak with your immediate manager, express your intentions, and keep your resume updated in Sonepeople. **Responsibilities:** * Commercial support to the team; * Management of internal tickets using the GLPI system for service handling, routing, and monitoring; * Triage and customer service via the Zendesk platform, filtering and forwarding requests; * Requesting stock transfers via Forms to the planning team; * Acting as a liaison between Finance and customers to resolve pending bank slips and invoices (NFs); * Supporting the return process (NCI), tracking process status via Sphere and coordinating with support departments; **Requirements:** * Completed high school or currently pursuing higher education **Benefits:** Medical Assistance, Dental Assistance, Meal Allowance, Food Voucher, Transportation Voucher, Life Insurance, Gympass, Access to GoFluent platform, and Profit Sharing (PLR). **Optum Support Program:** In partnership with **Ifood**, offering psychological and social guidance—extended to family members—at no cost to the employee, accessible via phone contact; **All our job openings are inclusive and affirmatively targeted toward people with disabilities, and your application is especially welcome.**