Accounting Relationship Analyst (Key Account)

Description

**About the day-to-day:** * Manage a portfolio of clients, monitoring their journey and ensuring a close, consultative relationship; * Conduct periodic meetings, supporting clients in platform usage and evolution of their processes; * Clarify questions related to accounting, tax routines, integrations, and other solution features; * Act as a bridge between clients and internal teams, tracking requests until resolution; * Monitor portfolio health, identifying risks, opportunities for improvement, and possibilities for relationship expansion; * Participate in building processes, playbooks, support materials, and the team’s knowledge base; * Contribute to continuous improvement of customer experience and operational evolution. **Requirements:** * Degree in Accounting Sciences, Administration, or related fields; * Experience in accounting, accounting BPO, or finance areas; * Knowledge of accounting routines and ancillary obligations; * Interest in or experience with B2B client relationship management; * Proficiency with technology and system usage; * Strong communication skills, organization, and ability to manage multiple demands simultaneously. **Nice-to-have qualifications:** * Experience in technology companies (SaaS); * Prior experience in Customer Success, Technical Support, or Consultative Support; * Experience serving multiple clients simultaneously; * Experience documenting processes and creating support materials. Compensation: Up to R$4.000,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Remote work * Meal allowance Work location: Remote