22044-Systems Analyst

Description

Job Summary: We are seeking professionals passionate about innovation to manage ICT solutions, resolve incidents, propose improvements, and integrate into a vibrant and collaborative culture. Key Highlights: 1. Manage ICT solutions throughout their entire lifecycle 2. Resolve and automate incidents by analyzing root causes and acting during crises 3. Participate in a vibrant and innovative culture focused on the customer At Hitss, innovation is our fuel, curiosity is our engine, and respect for the customer is our compass. If you are driven by a passion for creating disruptive technological solutions, constantly seek challenges that push the boundaries of what is possible, and believe that putting the customer first is the key to success, then you are in the right place. We want people who stand out, think outside the box, and are willing to explore new horizons. Here, every idea is valued, every question is encouraged, and every challenge is embraced as an opportunity for learning and growth. Join us and become part of a vibrant culture where innovation is fueled by relentless curiosity and respect for the customer permeates all our actions. Here, you will have the freedom to explore your skills, collaborate with brilliant minds, and transform the future of technology. If you are ready to join a company that believes talent is the key to success, submit your resume and join our team. We look forward to meeting you and jointly driving the next generation of technological solutions. **Come be a Hit!** **Responsibilities and Duties** * Manage ICT solutions throughout their entire lifecycle, including activation, installation, configuration, support, monitoring, updates, and deactivation of the technology infrastructure; * Receive, analyze, categorize, address, and log service requests and work orders, linking solutions to the corporate knowledge base; * Perform diagnostics (troubleshooting), resolve and automate incidents, analyze root causes of recurring failures, cooperate with multidisciplinary teams, and act in crisis rooms; * Plan and document risks related to change implementation, participate in technical committees, and keep configuration items and topologies updated in the Configuration Management Database (CMDB); * Configure environments with redundancy and high availability, execute and test backup routines, and participate in periodic disaster recovery (DR) simulations; * Apply security hardening measures, proactively analyze logs to identify vulnerabilities, report security incidents, and collect evidence for audits; * Prepare technical reports, update manuals and the knowledge base, account for executed activities, and propose operational and tooling improvements. **Requirements and Qualifications** **Required Qualifications** * Bachelor's degree in IT or related field \+ Postgraduate degree or MBA in the relevant area; * Technical English proficiency. **Desired Qualifications** * ITIL Foundation v4 or higher certification or training. **Additional Information** Want to explore all our open positions? Visit our page: Hitss \- Careers https://globalhitss.gupy.io/ **Important: All our job openings are open to professionals with disabilities, gender equity, and racial/ethnic diversity.** HITSS BRASIL is a multinational company within the Claro Group, operating for over 30 years in the digital solutions and IT services market across 7 countries. Combining unparalleled experience and specialized expertise, our 5\.000 employees are committed to making the new happen every day. We bet on innovation with integrity and strive to develop inclusive, responsible, and sustainable solutions for our employees and customers. **Through our diversity and inclusion pillar, everyone has equal opportunities to build their career.** We do not discriminate based on gender, religion, race, sexual orientation, social status, or disability. If you enjoy challenges, trends, agile and innovative processes, this is your place. Join us!