At Hitss, innovation is our fuel, curiosity is our engine, and respect for the customer is our guiding principle. If you are driven by a passion for creating disruptive technological solutions, if you constantly seek challenges that push the boundaries of what’s possible, and if you believe putting the customer first is the key to success, then you’re in the right place. We want people who stand out, think outside the box, and are willing to explore new frontiers. Here, every idea is valued, every question is encouraged, and every challenge is embraced as an opportunity for learning and growth. Join us and become part of a vibrant culture where innovation is fueled by relentless curiosity and where respect for the customer permeates all our actions. Here, you’ll have the freedom to explore your skills, collaborate with brilliant minds, and shape the future of technology. If you’re ready to join a company that believes talent is the key to success, send us your resume and become part of our team. We look forward to meeting you and jointly driving the next generation of technological solutions. **Come be a Hit!** **Responsibilities and Duties** * Provide service and support to partners (resellers), clarifying questions regarding products and procedures for Fixed, Mobile, Basic, and Advanced services. * Guide partners on workflows, processes, and operational best practices; * Support operations to ensure correct execution of procedures; * Deliver remote support via Microsoft Teams, maintaining clear and objective communication; * Record and track received requests, ensuring quality and compliance in the support provided; * Assist in disseminating information and process updates to partners. **Requirements and Qualifications** **Required Qualifications:** * High school diploma; * Experience in supporting or serving partners, customers, or internal departments; * Intermediate knowledge of computer applications and online communication tools (Teams, email, etc.). **Desired Qualifications:** * Currently pursuing or completed undergraduate degree; * Prior experience with telecom products or operations; * Knowledge of technical or operational support in telecommunications; * Organizational skills, proactivity, and strong interpersonal communication; * Experience with remote support or online assistance; * Familiarity with systems, document completion, and documentation. **Additional Information** Want to explore all our open positions? Visit our page: Hitss – Join Our Team https://globalhitss.gupy.io/ **Important: All our positions are open to professionals with disabilities, and we uphold gender and racial/ethnic equity.** HITSS BRAZIL is a multinational company within the Claro Group, operating for over 30 years in the digital solutions and IT services market across 7 countries. Combining unparalleled experience and specialized expertise, our 5,000 employees are committed to making the new happen every day. We champion innovation with integrity and strive to develop inclusive, responsible, and sustainable solutions for our employees and customers. **Through our Diversity and Inclusion pillar, everyone has equal opportunities to build their career.** We do not discriminate based on gender, religion, race, sexual orientation, social status, or disability. If you thrive on challenges, trends, agile and innovative processes, this is where you belong. Join us!