At Hitss, innovation is our fuel, curiosity is our engine, and respect for the customer is our guiding principle. If you are driven by a passion for creating disruptive technological solutions, if you constantly seek challenges that push the boundaries of what’s possible, and if you believe putting the customer first is the key to success, then you’re in the right place. We want people who stand out, think outside the box, and are willing to explore new horizons. Here, every idea is valued, every question is encouraged, and every challenge is embraced as an opportunity for learning and growth. Join us and become part of a vibrant culture where innovation is fueled by relentless curiosity and where respect for the customer permeates all our actions. Here, you’ll have the freedom to explore your skills, collaborate with brilliant minds, and transform the future of technology. If you’re ready to join a company that believes talent is the key to success, send us your resume and join our team. We’re eager to meet you and jointly drive the next generation of technological solutions. **Come be a Hit!** **Responsibilities and Duties** * Analyze/identify potential systemic issues reported by users in the Supported Systems used by the client, applying workaround solutions with SLA-compliant response times to ensure high-quality end-user support; * Diagnose and classify issues identified during incident analysis; * Document issues to build a knowledge base for incident resolution by the OGS team. **Requirements and Qualifications** **Required Qualifications:** * Completed undergraduate degree; * Customer service experience; * Experience in Systems Support; * Knowledge of Database technologies (Oracle / SQL); * Familiarity with ITIL Foundation practices. **Desired Qualifications:** * ITIL certification; * Knowledge of the Python programming language; * Professional experience in TELECOM companies or in providing IT services to the TELECOM sector. **Additional Information** Want to see all our open positions? Visit our page: Hitss \- Join Our Team https://globalhitss.gupy.io/ **Important: All our job openings are open to professionals with disabilities, and we uphold gender and racial/ethnic equity.** HITSS BRAZIL is a multinational company within the Claro Group, operating for over 30 years in the digital solutions and IT services market across 7 countries. Combining unparalleled experience and specialized expertise, our 5,000 employees are committed to making the new happen every day. We invest in innovation with integrity and strive to develop inclusive, responsible, and sustainable solutions to serve our employees and customers. **Through our Diversity and Inclusion pillar, everyone has equal opportunities to build their career.** We do not discriminate based on gender, religion, race, sexual orientation, social status, or disability. If you enjoy challenges, trends, agile and innovative processes, this is your place. Join us!