**Join the frontline of technical customer support!** If you possess an analytical mindset, strong communication skills, and affinity for technology, this opportunity is for you. As a **Level 1 Technical Support Technician**, you will be responsible for assisting customers, diagnosing technical faults, guiding them on products and services, and ensuring proper resolution of requests. We seek a proactive, organized professional committed to excellence in customer service. **Responsibilities and duties** * **Technical support:** Deliver support via voice and digital channels, handling requests and complaints. * **Diagnosis and resolution:** Identify failures, errors, and technical requests, applying appropriate solutions. * **Customer guidance:** Provide support on equipment usage, products, and services. * **Operational support:** Address requests related to internet, telephony, TV, and bundled services. * **Ticket management:** Handle backlog and monitor departmental queues. * **Recording and tracking:** Use control tools and ensure accurate documentation of interactions. * **Retention:** Propose contract renewals where applicable. * **Technical assistance:** Share knowledge and provide technical support to junior staff. **Requirements and qualifications** * Technical education in IT, Telecommunications, or related fields. * Prior experience in telecommunications or IT support is desirable. * Familiarity with Linux and Windows operating systems. * Basic knowledge of networking (routers, switches, and network concepts). * Intermediate-level knowledge of technical customer support. * Foundational understanding of telecommunications principles. * Proficient typing skills and intermediate computer literacy. * Experience handling support tickets and using management tools. **Behavioral competencies:** * **Analytical ability:** Identifying failures and applying solutions. * **Problem solving:** Agility and accuracy in handling cases. * **Communication:** Clear guidance to customers. * **Organization:** Proper management of requests and records. * **Proactivity:** Initiative in resolving issues and supporting the team. * **Collaboration:** Knowledge sharing and teamwork. **Additional information** **Salary:** * R$1\.718,00\. **Working hours:** * Rotating 4x1 schedule with shifts varying between 6:00 AM and 10:10 PM\. **Our benefits:** * Meal voucher or food voucher; * Medical and dental assistance; * Wellhub; * Discounts on internet plans; * Transportation voucher; * Life insurance; * Childcare allowance; * Assistance for dependents with disabilities; * Deezer discount; * Free access to the Skeelo app: a virtual library with over 250,000 books. **What are you waiting for? Join us as a \#Valeneter** For over 25 years, we have established a standard of **excellence in the telecommunications market** in Minas Gerais. With our own network spanning over 17,000 km, we operate a robust infrastructure delivering **fiber-optic internet**, **landline telephony**, **pay-TV**, **security**, and **digital transformation** services — serving more than 120 locations and connecting over 200,000 customers. We are proud to be the **2nd largest internet provider** in Minas Gerais and ranked among the **20 largest in Brazil**, according to Anatel’s official ranking. Our team of over one thousand employees forms the foundation of our success. We are driven by our commitment to **innovation**, quality, and excellence in customer service. We value an environment that fosters **personal and professional development**, always guided by our core values.
João Silva
Indeed · HR
João Silva
Indeed · HR
