**Prime Results** is a company specialized in providing Information Technology services, outsourcing, business advisory, and consulting. With a firm commitment to excellence and innovation, our mission is to transform challenges into opportunities by delivering exceptional and customized services that enhance operational and strategic efficiency for businesses—resulting in the long-term success of our clients. At Prime Results, we believe that a positive and collaborative work environment is fundamental to success. Therefore, we are proud to hold the GPTW—Great Place to Work certification, a recognition placing us among the best companies to work for. This certification reflects our organizational culture, which values transparency, diversity, and the continuous development of our employees. We are constantly pursuing innovation and excellence, and our IT team comprises talented professionals passionate about what they do. At Prime Results, you will find an environment that fosters learning, creativity, and teamwork—becoming part of a journey that transforms challenges into opportunities. Join us and become part of a company that not only stands out in the market but also genuinely cares about the well-being and satisfaction of its employees! **Responsibilities and Duties** **Responsibilities and Duties** * Provide technical support to internal users, ensuring resolution of incidents and requests related to hardware, software, and corporate services. * Deliver support via tickets, telephone, or in person, ensuring compliance with defined SLAs. * Install, configure, and maintain operating systems, standard applications, and corporate tools (Microsoft 365, antivirus, etc.). * Support IT asset management, including equipment tracking, license management, and inventory. * Document technical procedures and contribute to continuous improvement of support processes. * Collaborate with other IT areas to ensure service stability and availability. **Desired Experience** * Prior experience in technical support or help desk. **Requirements and Qualifications** **Requirements and Qualifications** **Education:** * Technical or undergraduate degree in progress in the IT field. **Skills:** * Strong communication and customer-oriented service skills. * Ability to organize and prioritize tasks. * Proactivity and teamwork. **Knowledge:** * Basic knowledge of the Windows operating system. * Understanding of networking concepts (TCP/IP, DNS, DHCP) and connectivity. * Familiarity with ticketing management tools (ITSM) and ITIL best practices. * Clear communication ability and customer-oriented service skills. * Basic knowledge of Microsoft 365. * Advanced knowledge of computer maintenance and formatting. **Additional Information** **Working Hours:** 08:00–18:00, Monday–Friday **Work Location:** Estoril and Santo Antônio—BH/MG **What #Primer Offers:** * Caju Card **A flexible card you can use wherever you prefer—whether lunching with coworkers or grocery shopping. The value is R$40 per working day!** * Transportation Benefit * Fuel Allowance **You choose! You may use the transportation benefit (6% payroll deduction) or fuel allowance (R$150 or R$300 depending on residence-to-office distance, with no salary deduction)!** * Wellhub **Your health is one of our top priorities—so your Wellhub gym membership is on us! With optional plan upgrades available at a discount.** * Health Insurance **We jointly offer the Unimed co-payment health insurance plan after the probation period—with no monthly salary deduction!** * Onhappy **Discounts on flights and hotels, both domestic and international. Welcome voucher worth R$100.00.** * Performance Gym * Partnerships with educational institutions **To empower you as the protagonist of your career and continuously develop your skills, we encourage your growth with scholarships of up to 50% for undergraduate, graduate, and language courses.** * Career Development Plan **With great dedication and relentless focus on results, recognition is highly welcomed, right? To honor this, we offer a structured career development plan so you can grow with us!** * DayOff **On your birthday, you deserve to celebrate however you like! So we grant you a three-month window starting from your birthday to choose when to take your DayOff—according to the benefit’s criteria :)** * You Club **Access to numerous discounts and benefits across thousands of establishments—including supermarkets, cinemas, pharmacies, hotels, and more!** * Pet Health Insurance **Today, our pets are family members, aren’t they? We also care about their health! Thus, you’ll receive exclusive discounts to enroll in one of the assistance plans offered by our partner AuHappy.** * Gamification Program **After achieving goals, we also have an incentive program to give you that extra boost! Here, our goals convert into Ups, which you can redeem monthly for rewards at the Up Store.** * SESC Card **Resting and experiencing new things is essential! With this in mind, our partnership with the SESC network enables you and your dependents to enjoy many benefits nationwide—ensuring access to high-quality activities and services at low cost.** * Strategic Planning; * Daily Routine Management; * Total Quality Management; * System Development and Automation; * Legal Advisory and Civil-Process Management; * Budgetary Management; * Economic and Financial Planning and Advisory; * Outsourcing (Service Provision); * Software Licensing; * Training, Capacity Building, and Personnel Development; * Project and KPI Management; * Business Process Management (BPM); * Marketing Planning and Execution in Organizations; * Recruitment and Selection; * Branding and Brand Management;