FULL COMPUTER TECHNICIAN (N2) – IN-PERSON – PORTO ALEGRE/RS

Description

Job Summary: Professional responsible for performing preventive and corrective maintenance on computer equipment, providing in-person and remote technical support. Key Highlights: 1. Computer equipment maintenance and technical support 2. Operating system and software installation and configuration 3. Technical ticket management and information security support **RESPONSIBILITIES AND DUTIES** * Perform preventive and corrective maintenance on computer equipment to ensure full functionality of devices; * Provide in-person and remote technical support to users, resolving issues related to hardware, software, and networks; * Install, configure, and update operating systems and software, ensuring system compatibility and security; * Diagnose failures and perform repairs on desktops, notebooks, printers, and other peripherals; * Manage and document technical tickets, maintaining detailed records of actions performed; * Ensure compliance with internal procedures and best practices for equipment maintenance; * Assist in implementing and maintaining information security policies; * Provide support in IT asset management, ensuring equipment control and tracking. **REQUIREMENTS AND QUALIFICATIONS** * Completed high school education or equivalent technical course; * Experience in local, in-person, and/or remote support activities, including remote connection tool usage (installation, configuration, and maintenance), on Windows 7 or later operating systems, Microsoft Office versions 2016 and 365 or later, and software required for microcomputer maintenance tasks; * Microsoft certification "MD100: Windows 10" or higher. **PREFERRED** * Course in microcomputer assembly, maintenance, and configuration, with a minimum duration of 40 hours.