Reservation Assistant

Description

Job Summary: The Reservation Assistant manages all aspects and functions of the Reservations Department, ensuring optimal service for guests and customers. Key Highlights: 1. Efficient reservation management and courteous guest service 2. Focus on guest satisfaction and brand quality standards 3. Opportunity to enhance sales and customer service skills **Company Description** **About the Company:** Minor Hotels owns, operates, and manages a diversified portfolio of over 530 hotels, resorts, and residences across six continents under eight hotel brands, complemented by related hospitality businesses and strategic partnerships with leading global hotel brands. Guided by the authentic luxury of our flagship brand, Anantara Hotels, Resorts & Spas, Minor Hotels has established itself as a global force in the hospitality industry. The continued growth of Anantara and Avani Hotels & Resorts, along with the acquisition of brands such as Tivoli Hotels & Resorts, Oaks Hotels, Resorts & Suites, NH Hotels, nhow Hotels, NH Collection, and Elewana, has positioned us in key markets worldwide. Minor Hotels is part of Minor International (MINT), a publicly listed company and one of Asia-Pacific’s largest hospitality and leisure enterprises. MINT is also renowned for its international retail and lifestyle brands, and its subsidiary, Minor Food Group, ranks among the world’s largest restaurant companies, operating over 2,100 outlets across 20 countries. For additional information, visit: www.minorhotels.com **About the Brand:** Tivoli Hotels & Resorts, one of Minor Hotels’ brands, was founded in 1933 with the opening of Tivoli Avenida Liberdade Lisboa — one of Lisbon, Portugal’s most iconic hotels. With over 85 years of experience, Tivoli distinguishes itself through a portfolio of unique and authentic properties, each possessing a distinct personality, yet sharing an elegant and timeless ambiance reflective of generations of hotelier expertise. Tivoli is part of the Minor Hotels group and currently operates more than 20 properties in Portugal, Brazil, Spain, Italy, China, the Netherlands, and Qatar. Whether in cosmopolitan cities, romantic retreats, or idyllic beaches, Tivoli invites you to live like a local in these destinations — staying in luxurious contemporary or historic hotels and receiving warm, genuine hospitality. **About the Hotel:** Tivoli Maiorana arrives in Belém to celebrate the union between the city’s rich history and Tivoli’s excellence in hospitality. Located in the heart of Pará’s capital, the hotel invites every guest to experience a unique journey where Amazonian tradition meets contemporary comfort and sophistication. Belém, the "Metropolis of the Amazon," is a vibrant city boasting exceptional historical and cultural heritage. Tivoli Maiorana Belém Pará is strategically situated to explore the city’s charms — from the iconic Ver-o-Peso Market, with its exotic colors and flavors, to the historic center, featuring colonial mansions and centuries-old churches. Tivoli Maiorana Belém will offer a variety of gastronomic options across its restaurants and bars, celebrating both local and international culinary diversity. Additionally, the rooftop restaurant Seen Belém will provide panoramic views of the city. For relaxation, the Anantara Spa will offer treatments inspired by Thai traditions and the Amazonian environment, while a modern fitness center and swimming pools will be available for guests’ leisure. At Tivoli Maiorana, every detail is thoughtfully curated to deliver an unforgettable stay. Whether for leisure or business travel, Tivoli Maiorana Belém Pará serves as the perfect starting point to explore Belém’s wonders. Discover the beauty of the Amazon, the richness of Pará’s culture, and the sophistication of the Tivoli brand in this enchanting destination. Explore this and other opportunities available at Minor Hotels properties in Brazil: https://bit.ly/Minor-VagasTivoliBrazil **TIVOLI MAIORANA BELÉM PARÁ** Rua Gaspar Viana 485, Campina, Belém, Pará, Brazil, 66010-060 E: hr.tmbp@tivolihotels.com www.tivolihotels.com www.minorhotels.com **Job Description** As the Reservation Assistant at Tivoli Maiorana Belém, you will be responsible for managing all aspects and functions of the Reservations Department in accordance with company, brand, and certifier standards. You will lead, implement, and maintain a service and management philosophy that guides department colleagues and supports, when necessary, the delivery of optimal service to hotel guests and customers. **Brief Overview of Responsibilities:** * Maintain comprehensive and up-to-date knowledge of all hotel products and services; * Maintain comprehensive knowledge of and fully comply with all policies established by the brand, company, and its certifiers; * Ensure brand and certifier standards are consistently upheld at the highest level in daily activities; * Deliver hotel reservation services efficiently and courteously; * Conduct telephone reservations in accordance with Leading Quality Assurance (LQA) service standards; * Respond to emails addressed to the Reservations Department and ensure appropriate follow-up; * Plan, prioritize, and manage the dispatch of reservation confirmations to customers; * Anticipate customer needs and provide information and clarifications regarding hotel features, room types, outlets, and other services offered; * Pay close attention to customer-provided information to recommend the most suitable products and services; * Identify and maximize sales and upselling opportunities; * Enter reservations into the hotel’s Property Management System (PMS); * Review, analyze, and correct reservations originating from online channels that automatically feed into the PMS; * Maintain updated customer databases and profiles within the PMS; * Participate in innovation, renovation, and continuous improvement initiatives; * Support supplier prospecting and development; * Participate in commercial department initiatives; * Complete mandatory and professional development trainings; * Manage guest and customer requests to ensure satisfaction; * Communicate clearly and effectively with other hotel departments; * Meet departmental goals and objectives; * Perform other related duties as required by departmental needs. **Qualifications** **General Skills:** * Passion for service; * Excellent written and verbal communication skills, including interpersonal and group interaction; * Attention to detail, speed, and accuracy in task execution; * Results-oriented mindset: understanding business, guest, and customer needs; * Ability to work cohesively with colleagues as part of a team and under minimal supervision; * Commitment to confidentiality of guest and customer information, business-related data, and associated brands; * People management skills; * Enthusiasm; * Organization; * Engagement; * Commitment. **Education:** * Bachelor’s degree completed or in progress in Tourism, Hospitality, or related fields. **Languages:** * Proficiency in Portuguese: speaking, writing, and reading; * Proficiency in English: speaking, writing, and reading (mandatory). **Technical Qualifications:** * Microsoft tools: Windows, Word, Excel, PowerPoint, Outlook, and others; * Familiarity with PMS (Sihot) is a plus; * Knowledge of Leading Quality Assurance (LQA) standards; * Familiarity with online sales channels (OTAs); * Knowledge of Omnibees, Sabre, and B2B channels; * Experience in business/luxury hotels is a plus. **Additional Information** **Work Schedule:** * Employment type: CLT (Consolidation of Labor Laws); * Working hours: 8:00 AM – 5:00 PM, Saturdays 8:00 AM – 12:00 PM; * Work rotation: Monday to Saturday; * On-site work; * Health insurance; * Dental insurance; * Group life insurance; * Transportation allowance; * On-site meals; * Uniform; * Special rates for accommodation and company *outlets*. **FRAUD ALERT** Dear Candidates, Minor Hotels, Tivoli Hotels & Resorts, and Seen Restaurant & Bar hereby issue this notice to alert candidates about fraudulent job offers falsely attributed to our brands. It is critical to emphasize that **Minor Hotels and its subsidiaries never request any form of payment, product purchase, or service acquisition** as part of their recruitment and selection processes. All our hiring procedures are completely free of charge for candidates. We recommend verifying the authenticity of any suspicious communications with the sender and, if uncertain, contacting us directly via our brands’ official channels. Sincerely, **Recruitment & Selection Team** **TIVOLI HOTELS & RESORTS** Alameda Santos 1.437, Cerqueira César, São Paulo, Brazil, 01419-001. T: +55 (11) 3146-5900 | E: hr.tmbp@tivolihotels.com www.tivolihotels.com