Table Assistant

Description

Job Summary: The Table Assistant will manage all aspects of the Governance department at Tivoli Maiorana Belém, ensuring service standards and leading a management philosophy. Key Highlights: 1. Full management of the Governance department 2. Focus on brand standards and certifiers 3. Support to supervisors and demand management **Company Description** **About the company:** Minor Hotels owns, manages, and operates a diversified portfolio of over 530 hotels, resorts, and residences across six continents. Flexible and adaptable to market trends, we drive growth through our eight hotel brands, along with a suite of related hospitality businesses and strategic partnerships with other leading hotel brands worldwide. Led by the authentic luxury of our flagship brand, Anantara Hotels, Resorts & Spas, Minor Hotels has established itself as a global force in the hospitality industry. The continuous growth of Anantara and Avani Hotels & Resorts, and the acquisition of brands such as Tivoli Hotels & Resorts, Oaks Hotels, Resorts & Suites, NH Hotels, nhow Hotels, NH Collection, and Elewana have positioned us in key markets around the world. Minor Hotels is part of Minor International (MINT), a publicly listed company—one of the largest hospitality and leisure companies in the Asia-Pacific region. MINT is also known for its international retail and lifestyle brands, and its subsidiary, Minor Food Group, is one of the world’s largest restaurant companies, with over 2.100 outlets across 20 countries. For additional information, visit: www.minorhotels.com **About the brand:** A brand of Minor Hotels, Tivoli Hotels & Resorts was founded in 1933 with the opening of Tivoli Avenida Liberdade Lisboa, one of Lisbon’s most iconic hotels in Lisbon, Portugal. With over 85 years of experience, Tivoli distinguishes itself through a portfolio of unique and authentic properties, each with distinct personalities, yet sharing an elegant and timeless ambiance reflecting generations of hoteliers’ savoir-faire. Tivoli is part of the Minor Hotels group and currently operates more than 20 properties in Portugal, Brazil, Spain, Italy, China, the Netherlands, and Qatar. Whether in cosmopolitan cities, romantic retreats, or idyllic beaches, Tivoli invites you to live like a local in these destinations—luxurious contemporary or historic hotels offering warm and genuine hospitality to guests and clients alike. **About the hotel:** Tivoli Maiorana arrives in Belém to celebrate the union between the city’s rich history and Tivoli’s excellence in hospitality. Located in the heart of Pará’s capital, the hotel invites every guest to experience a unique journey where Amazonian tradition meets contemporary comfort and sophistication. Belém, the "Metropolis of the Amazon," is a vibrant city boasting exceptionally rich historical and cultural heritage. Tivoli Maiorana Belém Pará is strategically situated to explore the city’s charms—from the iconic Ver-o-Peso Market, with its exotic colors and flavors, to the historic center, featuring colonial-era mansions and centuries-old churches. Tivoli Maiorana Belém will offer a variety of gastronomic options across its restaurants and bars, celebrating both local and international culinary diversity. Additionally, the rooftop restaurant Seen Belém will provide panoramic views of the city. For relaxation, the Anantara Spa will offer treatments inspired by Thai traditions and the Amazonian nature, while a modern fitness center and swimming pools will be available for guests’ leisure. At Tivoli Maiorana, every detail is thoughtfully considered to deliver an unforgettable stay. Whether for leisure or business travel, Tivoli Maiorana Belém Pará represents the perfect starting point to explore Belém’s wonders. Discover the beauty of the Amazon, the richness of Pará’s culture, and the sophistication of the Tivoli brand in this enchanting destination. View this and other opportunities available at Minor Hotels’ properties in Brazil: https://bit.ly/Minor-VagasTivoliBrazil **TIVOLI MAIORANA BELÉM PARÁ** Rua Gaspar Viana 485, Campina, Belém, Pará, Brazil, 66010-060 E: hr.tmbp@tivolihotels.com www.tivolihotels.com www.minorhotels.com **Job Description** As Table Assistant at Tivoli Maiorana Belém, you will be responsible for managing all aspects and functions of the Governance department in accordance with company, brand, and certifier standards. You will lead, implement, and maintain a service and management philosophy, serving as a guide for department staff and assisting, when necessary, to ensure optimal service for hotel guests and clients. **Brief description of responsibilities:** * Maintain comprehensive knowledge of and comply fully with all departmental policies, service procedures, and standards; * Ensure brand and certifier standards are maintained at the highest level in daily activities; * Be responsible for all equipment and accessories required to perform your duties; * Attend daily departmental meetings scheduled by superiors for departmental updates; * Maintain comprehensive knowledge of and comply fully with all departmental policies, procedures, and standards regarding products and services; * Ensure all standards established by the company, brand, and certifiers are met during work activities; * Monitor operations of areas related to the Governance department, including but not limited to laundry, floors, and public areas; * Record and manage items left behind (“lost & found”) by guests, clients, and employees in guestrooms and common areas of the hotel during your shift; * Handle, triage, and distribute demands assigned to the Governance department via telephone, email, systems, and other communication channels available at the property; * Provide support to Governance and Public Areas supervisors, updating them regularly on the status of their respective areas of responsibility; * Use internal systems to manage tasks/activities assigned to the Governance department; * Generate daily and security reports using the hotel’s operational system; * Update room status in the hotel’s operational system; * Assist in preparing reports and distributing tasks to the housekeeping and room attendant teams; * Support inventory execution, issuance, and control of linens, amenities, cleaning supplies, and other items; * Prepare payment orders and handle other administrative demands of the department; * Manage and ensure timely resolution of complaints and demands originating from guests, clients, and employees; * Execute special projects assigned by supervisors or managers; * Perform duties attentively and diligently, adhering to workplace hygiene and safety regulations; * Other duties as determined by your immediate supervisor and/or departmental needs. **Qualifications** **General Skills:** * Passion for service; * Excellent written and verbal communication skills, and interpersonal interaction with individuals and groups; * Attention to detail, speed, and accuracy in performing tasks; * Results orientation: understanding business, guest, and client needs; * Ability to work cohesively with colleagues as part of a team and under minimal supervision; * Maintaining confidentiality of guest and client information, business-related data, and associated brand information; * People management; * Enthusiasm; * Organization; * Engagement; * Commitment. **Education:** * Completed high school; * Hotel management studies completed or in progress (preferred). **Languages:** * Proficiency in Portuguese communication: speaking, writing, and reading (mandatory). **Technical Qualifications:** * Attention to detail and commitment to service quality; * Technical training and knowledge of hotel Governance departments will be an advantage; * Proficiency in Microsoft platforms: Windows, Word, Excel, PowerPoint, Outlook. **Additional Information** **Work Schedule:** * Employment type: CLT (Consolidation of Labor Laws); * Working hours: 08:00–16:20, 15:00–23:10, or 23:00–06:35; * Work rotation: 6 days on / 1 day off (weekly day off scheduled in rotation); * On-site activity; * Health insurance; * Dental insurance; * Group life insurance; * Transportation allowance; * On-site meals; * Uniform; * Special rates for accommodation and company outlets. **FRAUD ALERT** Dear candidates, Minor Hotels, Tivoli Hotels & Resorts, and Seen Restaurant & Bar hereby issue this notice to alert candidates about fraudulent attempts involving fake job opportunities in the names of our brands. It is essential to clarify that **Minor Hotels and its subsidiaries never request any form of payment, product purchase, or service acquisition** for participation in recruitment and selection processes. Our processes are entirely free of charge for candidates. We recommend verifying the authenticity of any suspicious communications received and, if in doubt, contacting us directly through our brands’ official channels. Sincerely, **Recruitment & Selection Team** **TIVOLI HOTELS & RESORTS** Alameda Santos 1.437, Cerqueira César, São Paulo, Brazil, 01419-001. T: +55 (11) 3146-5900 | E: hr.tmbp@tivolihotels.com www.tivolihotels.com