Technical Lead

Description

Summary: This role involves providing end-to-end application support for a portfolio of .NET applications, ensuring stability, performance, and continuous improvement as a Subject Matter Expert. Highlights: 1. Act as a Subject Matter Expert for business-critical .NET systems 2. Engage in incident management, service requests, and minor enhancements 3. Collaborate with LATAM business stakeholders and support Brazil-based users Provide end\-to\-end application support for a portfolio of .NET applications, ensuring stability, performance, and continuous improvement. Act as the Subject Matter Expert (SME) for business\-critical systems, handling incidents, service requests, and minor enhancements while coordinating closely with business stakeholders across LATAM. **Key Responsibilities** * **Incident Management** + Resolve application incidents within defined SLAs. + Perform root cause analysis and implement preventive measures. + Escalate critical issues to development or infrastructure teams when required. * **Service Requests** + Handle user requests such as configuration changes, access management, and reporting needs. + Provide timely resolution and clear communication to end\-users. * **Minor Enhancements** + Develop and deploy small\-scale changes in .NET applications (bug fixes, UI tweaks, workflow adjustments). + Ensure enhancements are aligned with business requirements and follow coding standards. * **SME Role** + Act as the go\-to expert for supported applications. + Document application workflows, dependencies, and support procedures. + Provide knowledge transfer and training to junior team members. * **Business Coordination** + Collaborate with LATAM business teams to gather requirements and clarify issues. + Translate technical solutions into business\-friendly language. + Participate in regular stakeholder meetings to align IT support with business priorities. **Technical Skills** * Strong proficiency in **.NET Framework** (C\#, ASP.NET, MVC, Web API). * Experience with **SQL Server** for troubleshooting and query optimization. * Familiarity with **IIS, Windows Services, Azure App Services** for hosting and deployment. * Knowledge of **DevOps tools** (Azure DevOps, Git, CI/CD pipelines). * Understanding of **ITIL processes** (Incident, Problem, Change Management). **Language \& Communication** * **Portuguese (mandatory)** – to support Brazil\-based users. * **Spanish (Good to have)** – to support wider LATAM user base. * Strong written and verbal communication skills in both languages along with English for effective collaboration and documentation. Job Location: Primary Location: São Paulo \- Brazil