Senior Product Designer

Description

Job Summary: Work as a Senior Product Designer, collaborating with teams to create experience solutions and optimize the customer journey, with a focus on Account and Fee Management. Key Highlights: 1. Deliver the best customer experience 2. Lead discussions on experience solutions 3. Strategic and global perspective on projects **About Bradesco** Bradesco is one of Brazil's largest financial groups, with a history marked by pioneering spirit and innovation. Through our broadly diversified portfolio of financial products, banking services, and insurance offerings, we contribute to fulfilling people's aspirations and supporting the sustainable growth of businesses and society. Join our financial ecosystem and impact the experience of millions of people! At Bradesco, we value diversity in all its forms. Therefore, our job openings are open to everyone, regardless of gender, race, sexual orientation, disability, age, or any other characteristic. Learn more at https://banco.bradesco/html/classic/sobre/index.shtm **Responsibilities and Assignments** What is our Bradesco Experience (BE) team? We develop and implement strategies and customer journeys together with business and technology areas to deliver the best experience for all our current and potential customers—both external and internal—across all touchpoints. Work model: Hybrid – 1 day onsite Unit: Osasco – SP **What will your day-to-day look like?** As a Senior Product Designer, you will work within the Account and Fee Management division, and your main responsibilities will include: * Collaborate and lead discussions with product, channel, technology, and other teams to ensure experience solutions, such as interface design, content, and user flows; * Analyze and monitor customer needs and pain points through usability research, user satisfaction metrics, conversion rates, and other KPIs to iterate on solutions; * Bring strategic, global, and political perspectives to decision-making and project execution; * Define KPIs and metrics to continuously improve customer experience. **Requirements and Qualifications** What do you need to have or know? * Proficiency in Figma, Adobe, and Sketch; * Knowledge of Lean UX; * Experience with customer journey mapping; * Experience with macro-flows. It’s a plus if you have: * Knowledge of Accounts and Fees. **What We Offer** At Bradesco, we value health and well-being, offering an extensive portfolio of benefits to all our employees: * Profit Sharing (PLR) or Bonus: Based on role eligibility* * Health Insurance * Dental Insurance * Life Insurance * Food Allowance * Meal Voucher * 13th Food Basket * Total Pass * Transportation Voucher (optional enrollment) * Discounts on products and services from partner companies * Private Pension Plan (optional enrollment, with financial contribution from Bradesco Organization) * Viva Bem Bradesco: health, well-being, and quality-of-life program * Unibrad: Bradesco Corporate University * Fee Waivers: special conditions across various products and services * Daycare or Babysitter Assistance * Extended Paternity Leave (20 days) * Maternity Leave (180 days), including supportive care from pregnancy through postpartum