Customer Service Representative

Description

Job Summary: Customer Service Representative for a Fast Printing Shop, responsible for in-person, WhatsApp, and social media customer service; organizing orders and monitoring production. Key Highlights: 1. In-person customer service, WhatsApp, and social media support 2. No prior experience in printing required; comprehensive training provided 3. Opportunity for career growth within the company We are hiring a **Customer Service Representative for a Fast Printing Shop** to join MI Gráfica. The role involves in-person, WhatsApp, and social media customer service—understanding each client’s needs and advising them on printing types, paper options, finishing methods, deadlines, and pricing. The representative will receive and verify files, accurately register orders, manage the production queue, monitor service progress, and handle final delivery—always verifying that the materials match the client’s specifications. Maintaining an organized counter, adhering to the company’s service standards, and communicating clearly with the production team are also part of the routine. We seek a communicative, courteous, organized, and detail-oriented individual who learns new processes easily and manages deadlines responsibly. Patience in public-facing interactions and commitment to work are essential. Prior experience in printing is not required, as we provide comprehensive training; however, previous customer service experience is considered a plus. Interest in design, stationery, or printing, along with basic computer skills, are also viewed favorably. The role demands professional conduct, strong communication skills, and willingness to learn all aspects of fast-printing operations—from customer service to production monitoring. We offer an organized work environment, internal training, and opportunities for career advancement within the company. Employment Type: Full-time, CLT (Consolidated Labor Laws) permanent position Compensation: R$1.518,00 – R$2.048,00 per month