**Languages required: Portuguese\+ English** **Job Duties** * Engage with first level support contacts from internal/external end\-users * 1\-2 years of experience * Communicate resolution to software/hardware errors \& malfunctions * Provide feedback on procedures * Troubleshoot/dispatch basic hardware issues * Probe, isolate, and troubleshoot supported application problems * Handle general ID resets, email issues, Internet Explorer issues * Responsible for meeting established individual and team performance targets including service level, resolution, productivity and quality standards * Maintain up\-to\-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers * Provide first level triage and resolution for in scope issues and applications using existing knowledge base articles and/or SOPs defined. * Adhere to established attendance and punctuality guidelines 36 hours per week 6x1 Shift 1: Sunday to Wednesday from 2:00 PM to 8:20 PM Thursday: Day off Friday and Saturday from 6:00 PM to 12:20 AM Shift 2: Monday to Thursday from 2:00 PM to 8:20 PM Friday: Day off Saturday and Sunday from 12:00 AM to 6:20 AM Job type: Part\-time, Full\-time CLT Compensation: R$2\.325,00 per month Benefits: * Medical insurance * Life insurance * Remote work * Meal allowance * Transportation allowance Experience: * Service Desk (Mandatory) * Answering calls in English? (Mandatory) Language: * English (Mandatory) Work location: Remote
João Silva
Indeed · HR
João Silva
Indeed · HR
