Telephone Operator

Description

We are looking for a Telephone Operator to join our team \- Vila Velha Unit. **Requirements:** * Completed high school; * Intermediate/advanced knowledge of Microsoft Office suite and typing skills. * Experience with the Datasigh system and ophthalmological exams is a plus. . Business Writing. **Desired Skills:** **.** Proactivity / initiative; . Planning and organization; . Ability to work under pressure; . Commitment to deadlines; . Negotiation; . Systemic approach; . Teamwork ability; . Emotional intelligence; . Productivity; **Responsibilities:** Answer patient calls; Schedule appointments and/or exams; Contact patients who missed their appointments to reschedule; Adjust and adapt physicians' schedules to maintain time slot organization; Provide general information to patients, safeguarding HOV's positive image; Always keep necessary information for quality service readily available and well-organized; Handle client requests, such as attendance certificates, medical certificates, medication changes, etc.; Record all messages related to the optical department, physician follow-ups, duplicate prescriptions, etc.; Respond to patients when any type of request has been made; Call patients in advance to confirm appointments and exams; Re-engage former patients; Perform schedule verification when necessary; **Working Hours:** Monday to Friday, from 8:00 AM to 2:00 PM **We Offer:** Market-competitive salary Medical assistance Dental assistance Transportation allowance Life insurance