After-Sales Supervisor

Description

**Job Description and Responsibilities:** **Working Hours:** Monday to Friday, 08:00–18:00; Saturdays, 08:00–12:00 **Position Level:** Supervision/Coordination **Employment Type:** Permanent – CLT Supervise activities of workshop, parts, warranty, and after-sales service departments; Monitor performance indicators (customer satisfaction, productivity, revenue, average ticket value, retention, and quality); Ensure compliance with processes and standards established by GWM automaker; Coordinate customer service to ensure excellence in experience and resolution of requests; Plan and monitor after-sales department goals; Monitor service orders, delivery deadlines, and quality of services performed; Supervise inventory management and parts turnover; Analyze and resolve complaints, pursuing continuous process improvement; Develop and supervise the technical and administrative after-sales team; Conduct training sessions, alignment meetings, and team engagement initiatives; Ensure compliance with safety, organization, and quality standards; Support audits and manufacturer-related processes; Prepare managerial reports and present results to senior management. Manage employee attendance via internal portal. **Requirements:** Bachelor’s degree completed or in progress in Business Administration, Commercial Management, Management Processes, or related fields. Previous experience in after-sales supervision or management within the automotive sector; Experience at dealerships is considered a plus; Knowledge of workshop, warranty, and parts processes. **Benefits:** Medical insurance, Life insurance, Transportation allowance