RECEPTIONIST - HEAD OFFICE

Description

The Diagmed Group has built its history through pioneering spirit and perseverance. With 30 years of market presence, we have consistently invested in state-of-the-art technology and a team of highly skilled professionals, earning recognition for meeting the individual needs of each patient through unique and humanized care. Throughout our journey, we have expanded our portfolio of examinations and deliver precise diagnoses across five cities in the interior of São Paulo: Campinas, Jundiaí, Indaiatuba, Sumaré, and Hortolândia. Our specialty is diagnostic medicine, and our purpose is to respect and care for lives. Reception is one of the most strategic positions within the Diagmed Group, as the professional operates on the front line of our service, maintaining direct contact with all our clients and patients. We provide welcoming and humanized care, where you are the protagonist of this care model. **Responsibilities and duties** * Provide in-person service, guiding patients at the unit regarding questions or ticket issuance; * Deliver patients' examination reports, verifying data in the system and marking them as completed; * Issue attendance certificates/proof-of-attendance documents for patients or accompanying persons, either in person or via e\-mail; * Respond to and resolve inquiries regarding report and result delivery via e\-mail; * Generate examination lists and sort them according to demand; * Responsible for sorting and dispatching examinations via SEDEX and entering postal tracking data into the system; * Receive documentation and examinations from other units; * Archive examinations alphabetically by department; * Provide in-person service related to collection of examinations and reports; * Verify radiological images and reports against physicians' requests; * Sort various examinations and group them per physician's request; * Verify personal data recorded on radiological films according to patient registration; * Cross-check physicians' requests and performed images; * Access the system to confirm data and mark examinations as sealed/enveloped; * Populate the supplementary worksheet; * Populate the correction worksheet; * Populate the worksheet for advance release of imaging results and CDs; * Interleave examination images and sort them into folders corresponding to each patient; * Sort each physician’s workload and group images for forwarding via mobile messaging to the physician; * Print images and reports, and confirm quantities of prior examinations; * Respond to e\-mail inquiries about reports and deadlines; * Verify examination lists from various departments. **Requirements and qualifications** * Excellent attention to detail for verifying data and documents; * Ability to organize files; * Time management and prioritization of tasks; * Clear, concise, and courteous communication, both in person and via e\-mail; * Professional demeanor, with empathy toward patients and companions; * Ability to work collaboratively in teams and across departments; * Proficiency in computer applications (Microsoft Office suite); * Prior experience in customer-facing roles. **Preferred qualifications:** * Prior experience in clinics or hospitals; * Familiarity with clinical/hospital management systems (e.g., Tasy, MV, or similar). **Additional information** **Benefits:** Meal allowance, Food voucher, Medical assistance, Dental assistance, and Total Pass. **Employment type:** CLT employment contract, with on-site work. **Working hours and schedule:** Monday to Friday, from 12:30 PM to 8:18 PM, and Saturdays on rotating shifts With 30 years of market presence, the **Diagmed Group** has built its history upon pioneering spirit and perseverance. From the outset, we have invested in cutting-edge technology and a team of highly qualified professionals, always committed to meeting the individual needs of each patient through unique and humanized care. Throughout our journey, we have expanded our portfolio of examinations and deliver accurate diagnoses in five cities in the interior of São Paulo: **Campinas**, Jundiaí, Indaiatuba, Sumaré, and Hortolândia. In our ongoing pursuit of innovation, we have broadened our services to include laboratory tests. Now, our patients can undergo all their examinations and store their historical results in a single diagnostic center—offering the quality and efficiency that have always defined **Diagmed**. In 2024, we took another significant step forward in our growth journey with the opening of a medical specialty clinic at Parque Dom Pedro Shopping. With over 25 medical specialties available, our goal is to provide greater comfort and efficiency for our patients by offering all necessary care in one location. Our purpose is simple yet powerful: to respect and care for lives. We continue advancing with this mission, always focused on delivering the best in health and well-being for everyone who trusts the **Diagmed Group**.