OPERATIONAL SUPERVISOR I

Description

Job Summary: A professional responsible for leading the customer service cell for the Connected Car service, ensuring operational excellence, efficient people management, and continuous evolution of digital and BackOffice processes, with a focus on performance and customer experience. Key Highlights: 1. Lead and develop customer service and BackOffice teams 2. Ensure operational quality and SLA compliance 3. Drive continuous improvement of processes and digital channels **JOB: OPERATIONAL SUPERVISOR I – Volkswagen Operations** **Schedule:** 5x2 (Monday to Friday) **Salary:** R$ 3.000,00 (fixed) ### **Benefits** * Meal Voucher or Food Allowance * Transportation Voucher * Medical and Dental Assistance * Life Insurance * University partnerships * Gympass * After 6 months: opportunity for growth through **career development plan and internal selection process** ### **Job Summary** A professional responsible for leading the customer service cell for the **Connected Car** service, ensuring operational excellence, efficient people management, and continuous evolution of digital and BackOffice processes, with a focus on performance and customer experience. ### **Main Responsibilities** * Lead, guide, and develop the customer service and BackOffice team; * Ensure operational quality, SLA compliance, and performance indicators; * Supervise technical handling and critical escalations; * Drive continuous improvement of processes and digital channels; * Serve as liaison between IT, Product, CX, and Quality departments. ### **Requirements** * Completed undergraduate degree; * Experience leading customer service or digital operations teams; * Experience with CRM (Salesforce) and performance metrics management. ### **Preferred Qualifications** * Knowledge of mobile networks (4G/5G, IoT connectivity); * Experience with digital services, applications, or connected products; * Prior experience in automotive, technology, or mobility environments. Minimum Education Level: Technical Course * Medical assistance * Life insurance * Meal voucher * Cost-of-living allowance * Transportation voucher * Food allowance * Dental assistance