Shift Coordinator

Description

Job Summary: Act as a Shift Coordinator, leading partner shifts with a customer-first focus, resolving issues, and creating a pleasant environment for customers and the team. Key Highlights: 1. Team leadership in a dynamic environment 2. Focus on excellence in customer service 3. People development and results management Hi there — great to see you here! ?? Are you already familiar with the Starbucks \+ ZAMP partnership? ZAMP® is a restaurant operator that believes authentic food represents new discoveries for people. Our DREAM is to become the world’s best restaurant brand operator, positively transforming people’s lives. We believe that the courage to innovate is essential to achieving this goal. Driven by our constant desire to innovate, we partnered with STARBUCKS — a brand renowned for delivering innovative and enchanting customer experiences, distinguished by its expertise in premium coffee. With a commitment to continuing our positive impact on customers’ journeys, we are always seeking talented, passionate individuals eager to make a difference! Join this incredible team! From the beginning, Starbucks set out to be a different kind of company — one that not only celebrates coffee and its rich tradition but also fosters a sense of connection. We are known for developing and supporting partners who share this passion and are guided by the act of service. We seek someone who embodies our Mission and Values and is committed to delivering quality, focusing on problem-solving and process optimization to ensure food safety. YOUR MISSION: Act as a Shift Coordinator, leading partner shifts with unwavering customer focus, resolving issues, managing operational activities and teams, and cultivating an enjoyable, enchanting environment for customers and on-duty partners. RESPONSIBILITIES: * Ensure excellence in customer service; * Cash register opening and closing; * Receiving goods and properly storing products; * Responsible for store shift management, including scheduling planning and execution; * Ensure quality, food safety, and cleanliness processes comply with current legislation; * Drive people development and results management; * Support achievement of business goals and customer satisfaction; * Collaborate with a multidisciplinary team. REQUIREMENTS: * Completed high school education; * Experience in shift and team management within the food and beverage industry; * Availability to work weekends and holidays according to rotating schedule (5x1\); * Willingness to travel; * Dynamism, proactivity, and passion for your work — here, it makes all the difference; * Alignment with our mission and values; * Ability to create delight through strong interpersonal skills; * A doer — focused and agile in delivery; BENEFITS \- WHAT WE LOVE: * Health insurance (optional); * Dental insurance (optional); * Life insurance; * Meal allowance; * Transportation allowance; * Extended maternity and paternity leave; * Career development plan; * TotalPass; * Discounts on Starbucks food and beverage products; * A bag of Starbucks whole-bean coffee every three months; Minimum Education Level: High School (Secondary Education)