About Captei Captei seeks professionals who view Customer Success as much more than support—emphasizing strategic, consultative, and close client engagement. You will join a dynamic environment with a collaborative team, real-world challenges, and growth opportunities. What You’ll Do Daily - Build secure, consultative, and close relationships with clients. - Understand each client’s context, business, and needs to support decision-making and ensure value throughout their journey. - Act strategically to drive retention, engagement, and portfolio growth. - Identify opportunities for expansion within the client base. - Build long-term relationships, strengthening trust and partnership. - Monitor success metrics, portfolio health, and potential churn risks. - Collaborate cross-functionally to ensure a positive client experience. What We Expect From You We seek a proactive professional with business acumen, outstanding relationship skills, and a results-driven mindset. It’s essential to enjoy technology, demonstrate ownership, and operate autonomously in a dynamic environment. Why This Role Might Be Right For You If you believe Customer Success involves strategy, relationship-building, and delivering real value to clients, this opportunity could be an excellent next step in your career. **Requirements and Qualifications** - Prior experience in Customer Success, consultative support, client relationship management, post-sales, or related areas. - Experience in retention, loyalty, portfolio expansion, or account management. - Ability to understand clients’ business contexts and act consultatively. - Strong verbal and written communication skills—clear, empathetic, and objective. - Organizational skills to manage accounts, requests, priorities, and KPIs. - Analytical mindset to identify risks, opportunities, and improvement actions. - Proactivity and autonomy to manage relationships and propose solutions. - Aptitude for building trust-based, long-term relationships. - Collaborative profile, willing to work in teams and across departments. - Genuine interest in technology, customer experience, and results delivery. - Bonus: Experience with CRM systems, portfolio tracking tools, or CS metrics. - Bonus: Familiarity with metrics such as churn, NPS, retention, engagement, and expansion. **Additional Information** - Meal allowance - Breakfast provided at the office (in-person work) - Seasonal fruits available - On-site fitness classes and massage - Medical and dental plans after probation period - Social impact day off - Wellhub
João Silva
Indeed · HR
João Silva
Indeed · HR
