Customer Success Analyst

Description

**Do you love innovation, simplicity, and have a passion for helping people? Then this position might be perfect for you!** We are Escritório Inteligente, a technology company transforming the accounting market, with over 1,500 clients across Brazil. Our purpose is to *transform and empower* accountants with simple, human-centered solutions. You will be responsible for helping our customers get the most out of our system, building trusting relationships through transparent and welcoming support! **What will your day-to-day look like?** \- Conduct the Welcome process and individual training with customers, identify their needs, and analyze best practices to address their requests; \- Conduct recurring alignment sessions with customers; \- Schedule and deliver new training sessions as needed; \- Monitor the customer’s onboarding and ongoing support processes; \- Carefully manage your assigned customer portfolio; \- Provide support via WhatsApp for customer inquiries. **Some signs that you’re the right person to help us drive this digital transformation:** \- Experience in customer service or client relationship management; \- Strong communication skills, empathy, and organizational ability; \- Agility in handling multiple simultaneous interactions and connections; \- Analytical mindset to identify issues and find optimal solutions; \- Proficiency with technology and Microsoft Office suite; \- Residency in Jundiaí or surrounding areas, and availability for a hybrid work model. **Benefits:** Meal allowance (Caju); Transportation allowance; Birthday day off; Health insurance and life insurance after 3 months; Longevity bonus; Professional development plan; People-first culture. Compensation: R$2\.000,00 \- R$3\.000,00 per month Benefits: * Medical assistance * Dental assistance * Corporate partnerships and commercial discounts * Profit-sharing program * Food allowance * Transportation allowance Work location: On-site