Customer Service Assistant

Description

We are looking for people who love delivering great service. Professionals who are passionate and eager to deliver the best experience to our customers, making each customer feel unique and special. If you enjoy working with the public, have a problem-solving mindset, empathy, and attention to detail, join our team! **Responsibilities and duties** * Respond to customers via phone, WhatsApp, email, and chat; * Perform and/or verify registration of our customers; * Calculate budget values; * Negotiate amounts and payment terms; * Register sales closure; * Report errors, complaints, and issues to responsible parties; * Resolve any questions that may arise. **Requirements and qualifications** High school diploma completed Experience in customer service or telephone support is desirable; **Required Technical Competencies:** Mathematics \- Four basic operations, Mathematics \- Rule of Three, Mathematics \- Unit conversion, Mathematics \- Fractions and percentages **Additional information** Benefits Meal allowance or food voucher of R$ 30.00 per day (no 20% deduction); Transportation voucher or fuel allowance (no 6% deduction); Unimed health plan (monthly fee covered by the company); Uniodonto dental plan; Performance bonus; Gympass (Wellhub); Monthly multivitamin kit; Essential Nutrition products available in cafeterias; Life insurance; 50% discount on our products; Discount network at stores and restaurants; Year-end gift; Meditation/rest room; Health promotion program including medical, pediatric, and psychological care; Be Generous Project \- supplementation for female employees during pregnancy; Partnerships with universities, language courses, and early childhood education institutions; Education assistance scholarship covering up to 50% of course fees; Working hours: Monday to Friday, from 9:40 AM to 7:04 PM; Saturday shift rotates — work one day and rest two, from 8:00 AM to 12:00 PM The Essentia Group brings together the brands Essentia Pharma, Essential Nutrition, Essentia Technologies, Noorskin, and Be Generous. With over 130 products and 1\.600 employees, Essentia Group brands promote health, well-being, quality, and innovation. Each of our companies represents a distinct opportunity to serve humanity through the development of products and services that broaden the concept of health and expand possibilities for living better and fully enjoying life to evolve. **Working at Essentia Group means pursuing continuous evolution.** If you also seek your best self every day, join us!