Customer Experience Analyst

Description

**Customer Experience Analyst (CX)** If you enjoy interacting with people, resolving issues quickly, and transforming problems into positive experiences, this opportunity may be for you. We are seeking a communicative, resilient, and organized professional to deliver digital customer service in a dynamic online retail and fashion environment, with full focus on the customer experience. Here, every interaction matters — and we seek someone with a human-centered perspective, quick thinking, and the ability to handle multiple channels simultaneously, always maintaining quality, empathy, and solution orientation. **Your responsibilities:** * Deliver multiskill support across various digital channels; * Provide support via WhatsApp, email, marketplaces, and partner platforms; * Assist customers from marketplaces such as Shopee, Dafiti, and others; * Monitor orders, deliveries, and communications with logistics carriers; * Resolve inquiries, incidents, and requests promptly and courteously; * Make occasional phone calls when necessary; * Manage multiple concurrent interactions without compromising service quality; * Ensure a positive and humanized experience in every customer interaction. **What we’re looking for:** * Excellent verbal and written communication skills; * A profile oriented toward customer service, Customer Success, and client relationship management; * Organization, patience, and emotional intelligence; * Ability to handle multiple demands simultaneously; * Resilience to thrive in dynamic, high-volume environments; * A solution-oriented, proactive, and collaborative mindset; * Proficiency with technology and digital systems; * Familiarity with Artificial Intelligence and technological tools is a plus; * Experience in e-commerce, fashion, marketplaces, or digital customer service will be considered a significant advantage. **What you’ll find here:** * A dynamic and collaborative work environment; * Direct exposure to the fashion and online retail industry; * Opportunities for growth, learning, and professional development; * A team that values initiative, agility, and customer focus. **Benefits:** * Medical insurance * Dental insurance * Fuel allowance or transportation voucher * Partnership agreements and commercial discounts * Profit-sharing program * Meal voucher * Total Pass * PLR (Profit Sharing Plan) * Salary acceleration program If you’re passionate about technology, customer service, and creating experiences that truly make a difference for customers, we’d love to meet you. Employment type: Full-time CLT contract Compensation: R$2\.400,00 \- R$2\.600,00 per month Benefits: * Medical insurance * Dental insurance * Food allowance * Meal voucher * Transportation voucher Work location: On-site