Job Summary: We are seeking a proactive and organized professional to provide customer service at a high-end weight-loss clinic, focused on humanization and excellence. Key Highlights: 1. Personalized customer service at a high-end clinic 2. Focus on excellence and empathy with the client 3. Environment that values organization and proactivity We are a high-end weight-loss clinic! Our work emphasizes personalized care, excellence, and empathy. **RESPONSIBILITIES** * Greet our clients; * Directly interact with clients, clarifying questions regarding the patient journey; * Request documentation for invoicing and financial procedures; * Respond to client messages and requests via WhatsApp; * Assist physicians and nutritionists; * Organize medical records; * Coordinate with our nursing team regarding exam requests; * Attach documents to the system and update Excel spreadsheets. **REQUIREMENTS** * Completed high school education; * Prior experience in customer service (experience in consultative or personalized service targeting A\+ clientele is a plus); * Proactive, communicative, and patient personality; * Must be highly organized, with appropriate demeanor and presentation; * Excellent verbal and written communication skills; * **Preferred Qualification:** Experience in high-end establishments (restaurants, hotels, clinics, buildings, etc); **WE OFFER** * Salary: **R$2\.500,00 \+ variable quarterly bonuses.** * Transportation voucher (VT) – no payroll deduction * Meal voucher (VR) * Food allowance (VA) * Health and dental insurance * Birthday day-off * Totalpass * Fresh fruits available for consumption * Kitchen/pantry facilities for preparing meals **WORK HOURS:** Monday to Friday, from 8:00 AM to 6:00 PM; Saturday, from 8:00 AM to 5:00 PM. **DAYS OFF:** Two days off per week: one weekday (Monday through Friday) and one fixed Sunday. Minimum Education Level: High School (Secondary Education) * Fresh fruits for consumption * TotalPass * Dental insurance * Meal voucher * Food allowance * Transportation voucher * Health insurance * Day-off