IT Assistant (NOC Monitoring) - Seara

Description

We have a team that works with discipline, determination, and humility, recognizing its role as an agent of transformation to drive the changes the world needs—motivated by our purpose of feeding a better future. **Learn more about Seara:** ------------------------------- Seara operates with over 95,000 employees and offers a diversified portfolio of products and well-recognized brands. It is the largest chicken producer in the country. A leader in the prepared foods and pork segments, Seara serves thousands of consumers worldwide and has a dedicated team of professionals ensuring product quality and innovation. **Some interesting facts about Seara:** * **Global Recognition:** Seara is internationally known for the quality and flavor of its products, offering a wide range of options—from frozen meats to ready-to-eat meals and convenient dishes. * **Innovation in the Segment:** Seara continuously innovates, developing products that meet the needs of modern consumers—such as healthy, convenient, and delicious options—including the Seara Gourmet and Seara Nature lines. * **Sustainable Practices:** Seara adopts sustainable practices across its entire production chain, prioritizing animal welfare, energy efficiency, and responsible resource management. **Join our team and be part of a success and innovation story at JBS!** **Responsibilities and duties** * Perform continuous monitoring of the IT environment (servers, networks, systems, and applications); * Identify, record, and track incidents, ensuring resolution within defined SLAs; * Provide first-level support, performing initial analyses and escalating to responsible teams when necessary; * Execute standard operational procedures (runbooks); * Support root cause analysis and continuous improvement of monitoring processes; * Ensure clear communication regarding incidents and system outages. **Requirements and qualifications** * Currently pursuing or having completed a bachelor’s degree in Information Technology or related fields; * Basic knowledge of monitoring and backup tools such as HP Data Protector, Veritas, or similar; * Familiarity with IT infrastructure (networks, servers, operating systems); * Basic computer literacy; * Availability to work on a rotating 6x2 schedule. **Additional information** **Rotating shift schedule (**6-hour daily workload**);** **100% on-site position \- Marginal Direita do Tietê, 500;** **Flexible Meal and Food Allowance \- Picpay** **On-site cafeteria** **Transportation Allowance** **Free parking** **Sempre Cuida (Digital Clinic) \-** A telehealth platform for comprehensive health care—including mental, physical, nutritional, and other aspects. **Medical/Dental Assistance and Life Insurance \-** Optional benefits offered through partnership models, ensuring your health is covered. **Wellhub (formerly Gympass) and/or Total Pass \-** Gym membership program promoting your physical health and well-being. **Exclusive discounts and promotions for employees \-** Special advantages for purchasing products and services. **Discounts at Educational and Language Institutions \-** Incentives supporting your academic and professional development. **Profit-sharing program**