Customer Relationship and Marketing Assistant

Description

Accion is seeking a proactive, organized professional with excellent communication skills to strategically manage relationships with existing clients. This role combines **customer experience management, expansion negotiation (new licenses and services), and support for marketing and communication initiatives**, directly contributing to customer retention, growth, and brand strengthening. * Measure and monitor customer satisfaction regarding products and services (NPS, surveys, and feedback). * Address complaints, suggestions, and improvement opportunities, ensuring prompt and effective responses. * Negotiate new licenses, products, and services for existing clients. * Create and review content for social media, websites, blogs, and internal and external announcements. * Support and monitor marketing activities; * Participate in developing technical, institutional, and commercial/promotional materials. * Plan monthly content (campaigns, banners, announcements) and oversee execution. * Plan and collaborate on recording customer success stories. What we require from you: * Completed or ongoing undergraduate degree; * Experience in customer relationship management. * Experience in negotiation; It will be a plus if you have: * Experience with satisfaction metrics (NPS, churn, retention); * Knowledge of satisfaction surveys. Compensation: R$2\.495,00 \- R$2\.790,00 per month Benefits: * Health insurance * Dental insurance * Fuel allowance * Education allowance * Life insurance * Meal voucher * Transportation voucher Education: * Undergraduate studies in progress or incomplete (Mandatory) Work location: On-site