Junior Administrative Assistant

Description

Job Opening: Junior Administrative Assistant to work in Curitiba/PR Responsibilities: Provide first-level technical and operational support to users of the SOC platform, including assistance and clarification of questions related to system functionalities, navigation, and proper use of tools. Responsible for managing user access and profiles, including creation, maintenance of permissions, and configuration of hierarchies according to operational needs. Experience in opening and tracking technical tickets with the vendor AGE, acting as the interface for addressing bugs, system instabilities, and systemic improvements. Support implementation, validation, and testing processes for new modules, automations, and platform updates. Experience in data cleansing and data quality, monitoring inconsistencies in data entry, ensuring information integrity, and preventing impacts on eSocial-related processes, reports, and occupational indicators. Support the development of operational materials, quick-reference guides, and training sessions for SOC platform users and internal champions, contributing to process standardization and continuous improvement of operational routines. Requirements: Candidate profile with experience in user support, operational assistance, and administrative routines, demonstrating strong interpersonal skills and technical support capabilities for SOC platform users. Proficient in digital tools, quick to learn SaaS systems, and experienced in using Microsoft Office Suite—especially Excel at basic/intermediate level. Strong verbal and written communication skills, with clear guidance on processes, operational support, and correct system usage. Prior knowledge of the SOC system, including experience with operational screens, registrations, occupational information management, and administrative support for occupational health routines. Familiarity with Occupational Health and Safety concepts, including occupational medical examination workflows and fundamental principles of Regulatory Standards (NRs). Familiarity with eSocial events related to Occupational Health and Safety (SST), including S\-2210, S\-2220, and S\-2240, as well as experience in tracking technical tickets, providing operational support, and interfacing with vendors to resolve systemic issues. Working Hours: Monday to Friday, from 08:00 to 18:00, with a 1-hour and 12-minute break Work Location: On-site