Air Ticket Issuer

Description

**Description and Responsibilities:** **Schedule:** Business hours **Level:** Professional **Employment type:** Permanent – CLT **?? What you will do (Responsibilities)** * Issue air tickets using **GDS** systems such as **Amadeus**, **Sabre**, or **Galileo** to ensure accurate and efficient reservations. * Verify and validate passenger data to ensure compliance with airline policies and international regulations. * Manage ticket modifications and cancellations, applying fare rules and refunds as required. * Record and control travel documents, maintaining up-to-date sales and issuance reports. * Respond promptly to customer requests, providing clear information on itineraries, fares, and travel conditions. **?? How you will interact and make an impact** * Collaborate with customer service teams and partner agencies to optimize ticket issuance processes and resolve pending issues. * Contribute to continuous improvement of internal procedures by suggesting solutions that enhance operational efficiency. * Participate in training and mentoring of new employees, sharing knowledge about **GDS** systems and airline policies. * Ensure end-customer satisfaction by guaranteeing accuracy and speed in ticket issuance, positively impacting the company’s reputation. **Requirements:** **?? Essential Requirements** * Technical or undergraduate degree in Tourism, Business Administration **or** related fields, **or** equivalent practical experience. **?? Technical Competencies** * Solid hands-on experience with air ticket issuance systems, especially **Amadeus**, **SABRE**, or **Galileo**. * In-depth knowledge of fare rules and airline policies. * Proficiency in using **online booking tools** and **CRM** systems for customer service. * Ability to accurately calculate fares, taxes, and fees. **?? Behavioral Competencies** * Organization and attention to detail to prevent errors in ticket issuance. * Clear and empathetic communication for effective customer service. * Proactivity in problem-solving and making quick decisions. * Teamwork and alignment with a culture of excellence in customer service. **?? Preferred Qualifications** * Experience with corporate travel management platforms. * Familiarity with international aviation and safety regulations. **Benefits:** Medical assistance, Dental assistance, Corporate mobile phone, Commissions, Meal allowance, Transportation allowance