* Responsible for managing the supervisor team, monitoring, planning, tracking, and controlling operational activities. * Preparation of reports for process and goal tracking. Strategic planning to achieve results, and daily tracking and management of goals and conversions. * Management of Call Center KPIs, team performance evaluation, guidance, updating, reviewing, and creating processes; ensuring information quality and implementing motivational actions. * Provide personalized service to external customers when necessary; * Report issues in the customer service process; * Track resolution of customer service process issues; * Prepare, analyze, and periodically present to the area manager general team performance indicators; * Address internal and external information needs related to productivity and quality; assist in executing Quality records. Minimum Education: Bachelor's Degree * Meal Voucher * Health insurance; * Dental insurance * Life insurance * Partnership with Wellhub * Partnership with universities * Partnership with SESC
João Silva
Indeed · HR
João Silva
Indeed · HR
