ISP SUPPORT SUPERVISOR (NOC)

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience level1 to 2 years

Education levelNo degree limit

Description

We are seeking a **Support Supervisor** to work in the ISP NOC department, leading teams and ensuring excellence in technical and commercial support. Key responsibilities: * Lead and guide the support team. * Monitor performance indicators (MTA, MTE, CSAT, resolution rate, etc.). * Ensure support quality and standardization. * Intervene in critical cases or technical/commercial escalations. * Prepare productivity reports and feedback for the team. **Expected profile:** A solution-oriented professional with strong communication skills and experience in technical and commercial support operations in telecommunications, focusing on customer retention and prompt issue resolution. **Preferred qualification:** Technical and professional experience in supporting ISPs.

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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