E-commerce Manager

Description

Do you have a proven track record of growth in e-commerce, have you already led high-volume operations, and do you have real-world case studies demonstrating increased sales, performance, and profitability? Then this opportunity is for you. We are seeking an **E-commerce Manager** with a highly strategic profile, results-oriented mindset, and strong execution capability to lead the entire digital operation — from planning to performance — ensuring sustainable and scalable growth. **Key responsibilities:** * Lead the full e-commerce strategy and operations (brand-owned store and marketplaces), with focus on growth, scalability, and profitability * Manage high-volume operations, ensuring efficiency, stability, and excellence in customer experience * Define and execute growth, acquisition, conversion, and retention strategies (full-funnel) * Manage and optimize marketplaces (Mercado Livre, Amazon, Magalu, Shopee, Dafiti, Netshoes), focusing on performance, reputation, and competitiveness * Make data-driven decisions by monitoring and improving KPIs such as GMV, conversion rate, average order value, margin, ROI, CAC, and LTV * Design and lead commercial and promotional campaigns in collaboration with Marketing * Identify operational bottlenecks and implement continuous improvements across the customer journey * Integrate and align cross-functional teams including Marketing, Logistics, Customer Service (SAC), Finance, Product Catalog, and Technology * Ensure operational excellence in order processing, deliveries, exchanges, returns, and customer support * Explore new channels, growth opportunities, and digital market trends * Directly contribute to setting goals, strategic planning, and digital channel expansion **Expected tools and systems:** * E-commerce platforms (Shopify, VTEX or similar) * Marketplaces (Mercado Livre, Amazon, Magalu, Shopee, Dafiti, Netshoes) * ERP and integration hubs * Google Analytics (GA4), BI, and data analytics tools * Advanced Excel / Google Sheets * CRM, paid media (Ads), and marketing automation * Use of AI for productivity gains, data analysis, and campaign optimization **Profile we seek:** * Solid experience as E-commerce Manager or equivalent role * Proven results history (revenue growth, scalability, profitability) * Experience managing high-volume operations across multiple channels * Strong strategic vision combined with hands-on execution capability * Leadership, decision-making ability, and owner mentality * High analytical capability and data orientation * Innovative mindset, with interest in technology, AI, and digital transformation **Employment type:** CLT or PJ (to be agreed) **Benefits:** * Health insurance * Dental insurance * Meal voucher / Food allowance * Transportation allowance * Fuel assistance Job type: Full-time CLT Benefits: * Health insurance * Dental insurance * Fuel assistance * Food allowance * Meal voucher * Transportation allowance Work location: On-site