Collections Supervisor

Description

Job Summary: Supervise and monitor operational activities, manage teams, analyze results, and implement corrective actions to ensure process effectiveness. Key Highlights: 1. Supervise operational activities and performance 2. Monitor and control logged-in operators and shift schedules 3. Ensure improvement and effectiveness of feedback to Operators Want to join a network of recognition and opportunity? Then, your place is with us! We are made of people who differ physically and culturally. Connected by our differences. Human beings motivated to help find solutions. Together, we form a network of plurality. We are diversity. We are Redebrasil. Join our network too! \#vemprarede Responsibilities and Duties: * Supervise operational activities and performance, ensuring that processes and area infrastructure meet planned delivery targets; * Monitor and control employee attendance and punctuality, schedule changes, and productivity reports to ensure appropriate operational conditions; * Monitor and control logged-in operators, their availability, and shift schedules to ensure adequate operational support structure; * Collaborate with the Quality department in conducting monitoring activities according to pre-established criteria, and participate in calibration of performance evaluation concepts agreed upon with clients; * Manage and deliver feedback to Operators and maintain corresponding records, ensuring continuous improvement and effectiveness of this process; * Monitor and evaluate operational results, analyze daily performance and productivity control reports, identify deviations, and propose corrective actions within one's authority; * Monitor and evaluate monthly incentive results and productivity control in Operational Campaigns; * Analyze operational performance indicators and results with the Manager; * Participate in personnel selection processes for the area—including interviews, group dynamics, and test administration—to ensure hired or promoted professionals match the required profile for the position; * Verify monthly attendance and timekeeping reports; * Conduct quality monitoring for the team under one's responsibility. Requirements and Qualifications: * Currently pursuing or completed undergraduate degree; * Experience in collections and team management; * Schedule: Monday to Friday, from 08:30 to 18:18. Minimum Education Level: Bachelor's Degree * Transportation Allowance (VT) * On-site cafeteria and snack bar * Incentive program based on achievement of results * Meal and Food Allowances (VR and VA) * Medical and dental assistance