Waiter / Waitress

Description

Job Summary: A professional responsible for customer service and supporting the Food & Beverage (F&B) department, ensuring excellence and adherence to standards at a resort. Key Highlights: 1. Focus on delivering excellent service and ensuring customer satisfaction 2. Work in a high-end hotel environment 3. Development of hospitality and event management skills Bourbon Gastronomia is seeking a Waiter / Waitress to join the team at Bourbon Resort Atibaia, located in the city of Atibaia \- SP. Join the team that values excellence in service, offering menus featuring the world's most renowned cuisines. This professional will be responsible for serving customers and supporting the F&B department, ensuring all departmental activities are carried out according to the company's established quality standards, complying with regulations and procedures, as well as adhering to Bourbon Hospitality's general policies. RESPONSIBILITIES: * Prepare room service trays following the Company's standard, according to customer requests, and deliver them to guest rooms. * Verify meal times for events and fulfill requests accordingly, based on the service order. * Set up and organize the event hall and other designated event spaces upon request, maintaining both the Company's and the client's defined standards. * Deliver complimentary items to guest rooms upon request. * Polish utensils, tableware, and cutlery using specific cleaning products. * Prepare mise en place according to the Company's established standard. * Escort customers to their tables courteously, following the Company's service standards. * Reset tables after guests depart, replacing tableware, cutlery, and linens while maintaining the Company's defined organizational standards. * Receive and serve customers, suggesting menu items to provide high-quality service. * Attend to customers while observing special requests. * Notify immediate supervisor regarding requests for dishes not available in the buffet or on the menu, for possible preparation. * Fulfill customer requests before, during, and after meals, forwarding the order slip to the relevant departments or personnel. * Process the meal bill, verify it, and submit it to the customer upon request, awaiting the preferred payment method. * Offer coffee, tea, or digestifs to customers at the end of each meal. * Set up coffee breaks according to the service order and the Company's established standard. * Check beverage stock levels, refrigerators, wine cellars, and bars when necessary, following the Company's established method. * Remove and collect soiled tableware from floor-level pantries when needed and send it for cleaning. * Complete the Room Service control spreadsheet for each order request to maintain a record of activities. * Record daily consumption according to the service order. * Store equipment, utensils, and food items according to the Company's established standard. * Participate in weekly and monthly inventory processes. * Organize waste disposal from bar and restaurant sales points in accordance with national recycling regulations. * Perform other duties related to this position. ADDITIONAL ASSETS: * Experience in the hospitality industry * Experience in corporate events SCHEDULE: To be determined BENEFITS: * Medical and dental assistance * Life insurance * On-site meals * Uniform * Transportation allowance and/or shuttle service * Wellhub (GymPass) * Pharmacy card * Attendance bonus CARE THAT ONLY BOURBON OFFERS YOU: * 50% discount on accommodation at network hotels and resorts (excluding franchises); * Employee support program offering legal, financial, nutritional, social, and psychological assistance; * Birthday day off; * Themed parties; * Special celebrations for holidays and commemorations; * Salary advance; * Bourbon Academy offering over 150 courses for technical and behavioral development; * 30% discount at Bourbon network restaurants (excluding franchises); * Christmas basket. All our job openings are open to candidates with disabilities (PcD). Minimum Education Level: Elementary School (1st level)