Waiter

Description

Job Summary: A professional responsible for courteous service and excellence in food and beverage service, adhering to quality standards in a hospitality environment. Key Highlights: 1. Focus on excellence in guest service and customer care 2. Team integration that values quality standards 3. Opportunity to work with international cuisines Bourbon Gastronomia is seeking a Waiter to join the team at Bourbon Resort Atibaia, located in Atibaia \- SP. Join the team that values excellence in guest service, offering menus from the world's most renowned cuisines. This professional will be responsible for attending to guests and supporting the Food & Beverage (F&B) area, ensuring the execution of all related activities according to the company's established quality standards, compliance with regulations and procedures, and adherence to Bourbon Hospitality's general policies. RESPONSIBILITIES: * Prepare room service trays following the Company's standard, according to guest requests, and deliver them to guest rooms. * Verify meal times for events and fulfill requests as indicated in the work order. * Set up and organize the event hall and other designated spaces upon request, maintaining the standards defined by the Company and the client. * Deliver complimentary items to guest rooms upon request. * Polish utensils, tableware, and cutlery using appropriate cleaning products. * Prepare mise en place according to the Company's established standard. * Escort guests to their tables courteously, following the Company's service standards. * Reorganize tables after guests depart, restocking tableware, cutlery, and linens while maintaining the Company's organizational standards. * Receive and attend to guest requests, suggesting menu items to ensure high-quality service. * Attend to guests while paying attention to special requests. * Inform the immediate supervisor about requests for dishes not available in the buffet or on the menu, for possible preparation. * Fulfill guest orders before, during, and after meals, forwarding the order slip to the relevant departments or personnel. * Process the meal bill, verify it, and present it to the guest upon request, awaiting the preferred payment method. * Offer coffee, tea, or digestifs to guests at the end of each meal. * Set up coffee breaks according to the work order and the Company's established standard. * Check beverage stock levels, refrigerators, wine cellars, and bars as needed, following the Company's established method. * Remove and collect soiled tableware from floor pantries when necessary and send it for cleaning. * Complete the Room Service control spreadsheet for each order to maintain a record of activities. * Record daily consumption as per the work order. * Store equipment, utensils, and food items according to the Company's established standard. * Participate in weekly and monthly inventory processes. * Organize waste disposal from bar and restaurant sales points in accordance with national recycling regulations. * Perform other duties related to this position. ADDITIONAL QUALIFICATIONS: * Experience in hospitality * Experience in corporate events SCHEDULE: To be determined BENEFITS: * Medical and dental assistance * Life insurance * On-site meals * Uniform * Transportation allowance and/or shuttle service * Wellhub (GymPass) * Pharmacy card * Attendance bonus * Birthday day off; CARE THAT ONLY BOURBON OFFERS YOU: * 50% discount on accommodation at Bourbon hotels and resorts (excluding franchises); * Employee support program offering legal, financial, nutritional, social, and psychological assistance; * Themed parties; * Special celebrations for holidays and commemorations; * Bourbon Academy featuring over 150 courses for technical and behavioral development; * 30% discount at Bourbon restaurants: excluding franchises; * Christmas basket. All our job openings are open to candidates with disabilities (PcD). Minimum Education: High School Diploma (Secondary Education)